Studio Manager: Jewelry Repair & Design Excellence

Bailey's Fine Jewelry; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A luxury jewelry brand is seeking a Jewelry Studio Manager to oversee all studio operations in Raleigh, North Carolina. The role demands leadership over a large team of jewelers and ensures top-quality service and craftsmanship. The candidate should have over 5 years of experience in a high-volume jewelry environment and a strong understanding of repair and design processes. This position is full-time and requires onsite presence with some travel for training or support.

Qualifications

• 5+ years experience in jewelry repair, design, or studio management within a luxury or high-volume environment.
• Deep understanding of jewelry and watch repair processes, materials, and equipment.
• Proven leadership experience with a track record of team development and operational excellence.
• Strong understanding of the Geller Book and repair pricing strategy.
• Experience evaluating bench test performance preferred.

Responsibilities

• Supervise and support a team of jewelers, designers, consultants, and watch technicians.
• Manage and prioritize daily workflow for all repair and custom design jobs.
• Ensure rigorous quality control of all work before client delivery.
• Resolve escalated client service issues with professionalism.
• Proactively identify and implement improvements in workflow and resource allocation.

Skills

Jewelry repair experience

Leadership

Customer service mindset

Organizational skills

Problem-solving abilities

Job description

A luxury jewelry brand is seeking a Jewelry Studio Manager to oversee all studio operations in Raleigh, North Carolina. The role demands leadership over a large team of jewelers and ensures top-quality service and craftsmanship. The candidate should have over 5 years of experience in a high-volume jewelry environment and a strong understanding of repair and design processes. This position is full-time and requires onsite presence with some travel for training or support.