Jewelry Studio Manager

Bailey's Fine Jewelry; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A luxury jewelry brand is seeking a Jewelry Studio Manager to oversee all studio operations in Raleigh, North Carolina. The role demands leadership over a large team of jewelers and ensures top-quality service and craftsmanship. The candidate should have over 5 years of experience in a high-volume jewelry environment and a strong understanding of repair and design processes. This position is full-time and requires onsite presence with some travel for training or support.

Qualifications

• 5+ years experience in jewelry repair, design, or studio management within a luxury or high-volume environment.
• Deep understanding of jewelry and watch repair processes, materials, and equipment.
• Proven leadership experience with a track record of team development and operational excellence.
• Strong understanding of the Geller Book and repair pricing strategy.
• Experience evaluating bench test performance preferred.

Responsibilities

• Supervise and support a team of jewelers, designers, consultants, and watch technicians.
• Manage and prioritize daily workflow for all repair and custom design jobs.
• Ensure rigorous quality control of all work before client delivery.
• Resolve escalated client service issues with professionalism.
• Proactively identify and implement improvements in workflow and resource allocation.

Skills

Jewelry repair experience

Leadership

Customer service mindset

Organizational skills

Problem-solving abilities

Job description

The Jewelry Studio Manager is responsible for overseeing all operations within the Repair and Design Studio, ensuring optimal workflow, exceptional craftsmanship, on-time delivery, and a best-in-class customer experience. This leader will manage a team consisting of six bench jewelers, three custom jewelers, one watchmaker, one watch apprentice, six jewelry repair and design consultants, and one out-repair coordinator. The manager ensures the studio maintains Bailey’s standards of quality, service, and operational efficiency.

Team Management & Leadership

• Supervise and support a team of jewelers, designers, consultants, and watch technicians to deliver superior craftsmanship and service.
• Oversee onboarding and continued development of new team members, including those transferring from other locations.
• Conduct regular training sessions for both jewelers and consultants to ensure product knowledge, service excellence, and technical expertise.
• Execute and evaluate jeweler bench tests as part of the hiring and development process.
• Create and manage career development programs to advance the skill levels of studio staff.

Operations & Workflow

• Manage and prioritize daily workflow for all repair and custom design jobs, ensuring timely completion and communication.
• Maintain rigorous quality control, ensuring all work aligns with Bailey’s high standards before client delivery.
• Monitor productivity and performance metrics for jewelers and consultants; produce and review regular reports.
• Ensure all jobs are logged, tracked, and communicated appropriately across internal systems.

Studio & Equipment Maintenance

• Uphold and enforce bench sweep and cleanliness standards in the studio at all times.
• Oversee the studio's equipment maintenance schedule, including coordinating service and repairs with outside vendors when necessary.
• Recommend new equipment, tools, or resources that improve quality or efficiency, while remaining costeffective.

Client Service & Support

• Ensure repair and design consultants are accurately quoting and explaining service options at the counter using Geller pricing guidelines.
• Resolve escalated client service issues with professionalism and a solutionsfocused approach.
• Act as a subject matter expert in repair and custom service options to support frontofhouse sales and clienteling teams.

Strategic Improvements

• Proactively identify and implement improvements in workflow, resource allocation, pricing structures, and supply costs.
• Suggest and execute costsaving initiatives and alternative sourcing for tools, supplies, and equipment.
• Collaborate crossfunctionally to support initiatives in sales, merchandising, and client experience.

Qualifications

• 5+ years experience in jewelry repair, design, or studio management within a luxury or highvolume environment.
• Deep understanding of jewelry and watch repair processes, materials, and equipment.
• Proven leadership experience with a track record of team development and operational excellence.
• Strong understanding of the Geller Book and repair pricing strategy.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Customer service mindset with strong problemsolving and communication abilities.
• Experience evaluating bench test performance preferred.

Working Conditions

• Studiobased leadership role requiring fulltime, onsite presence.
• Some travel between store locations may be required for training, onboarding, or support