Studio Coordinator- Part-time

Ovme, Llc; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP) Resources

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Job summary

A health and beauty studio is seeking a Studio Coordinator in Columbus, Ohio. This role is crucial for delivering exceptional client service and ensuring an inviting atmosphere. The ideal candidate will have strong communication skills, be detail-oriented, and thrive in a busy environment. Responsibilities include managing client appointments, maintaining a tidy front desk, and assisting with marketing efforts. Join our dynamic team to contribute to a positive client experience.

Qualifications

• Exceptional written and verbal communication skills required.
• Must thrive in a fast-paced, customer-service-oriented team environment.
• Previous experience with social media management is beneficial.

Responsibilities

• Responsible for creating an unrivaled customer experience.
• Welcome and greet clients warmly.
• Manage and coordinate appointment booking system.
• Maintain a clean and organized front desk area.

Skills

Exceptional written and verbal communication skills

Ability to thrive in a fast-paced environment

Social media management experience

Strong organizational skills

Detail-oriented

Self-starter

Team player mentality

Education

Bachelor’s degree or comparable industry experience

Tools

Medical CRM/Zenoti

Job description

Description

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Department: Studio Team

Location: Cherry Creek, CO

Key Responsibilities

• Responsible for creating an unrivaled customer experience for all clients.
• Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
• Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
• Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
• Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
• Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
• Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
• Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
• Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Must be able to work 2 Saturdays a month.

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.

Benefits

• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus