Studio Manager

Career Group; San Francisco (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

Career Group is seeking an experienced Studio Manager to oversee daily operations, sales, hospitality, and member experience of a busy coworking community in San Francisco. This is a hands-on, multi-hat role in a fast-paced environment.

The ideal candidate has 3–5 years in hospitality, coworking, sales, or operations and a Bachelor's degree. Onsite in San Francisco, you will lead the team, drive occupancy, manage events and budgets, and ensure exceptional member experiences.

Qualifications

• Bachelor's degree or equivalent four-year college education.
• 3-5 years of experience in coworking, hospitality, sales, operations, or a related field.
• Proven experience in sales and business operations.
• Previous team management experience preferred.

Responsibilities

• Oversee ambassadors and hospitality staff in daily community operations.
• Conduct tours and drive occupancy through sales activities.
• Manage onboarding, move-in/out, and member policies and procedures.
• Develop member experiences and hospitality initiatives.
• Plan and manage community events and budgets.

Skills

Hospitality

Sales

Operations

Team management

Customer service

Education

Bachelor's degree or equivalent four-year college education

Job description

San Francisco, CA | Onsite | $70,000 - Temporary to Perm

Our client, a leading commercial real estate and flexible workspace company, is seeking an experienced Studio Manager to oversee the day-to-day operations, sales, hospitality, and member experience of a dynamic coworking community in San Francisco. This is an exciting opportunity for a people-focused professional who thrives in a fast-paced environment and enjoys wearing multiple hats. The ideal candidate will bring 3-5 years of experience in hospitality, coworking, sales, or business operations, along with a passion for creating exceptional member experiences.

Responsibilities

Team Management

• Oversee junior staff, including Ambassadors and Hospitality Assistants, in daily community operations.
• Train and onboard new team members while providing ongoing coaching and support.
• Motivate the team and hold staff accountable for goals across sales, operations, hospitality, and member experience.
• Foster a collaborative, service-oriented team culture.

Sales & Business Development

• Conduct tours and assist with selling workspace to meet and maintain occupancy goals.
• Support the sales process, including touring, pitching, negotiating, and contract execution.
• Partner with the sales team on lead generation and outbound business development.
• Support member renewal negotiations and retention efforts.
• Lead sales for external conference room and event space bookings.
• Manage third-party leasing platforms such as Peerspace and Truss.
• Partner with internal teams on marketing initiatives and manage external platforms such as Google and Yelp.
• Identify opportunities to maximize revenue through ancillary services and fees.

Operations

• Manage the full new member onboarding and move-in/move-out process.
• Ensure members understand and follow community policies and procedures.
• Oversee relationships with building, facilities, food & beverage, and other third-party partners.
• Coordinate repairs, maintenance, and space improvements while maintaining high standards.
• Conduct daily walkthroughs and oversee inventory and overall space operations.

Hospitality & Member Experience

• Develop and oversee community initiatives designed to foster connection and engagement among members.
• Provide warm, proactive service that consistently exceeds member expectations.
• Build strong relationships with senior member stakeholders and regularly gather feedback.
• Review member survey results and develop recommendations and action plans.
• Address member concerns and oversee the timely resolution of complaints.
• Identify opportunities to continuously improve the overall member experience.

Events

• Develop and oversee the community event calendar, ensuring a thoughtful mix of engaging and purposeful programming.
• Lead event ideation, planning, and execution.
• Manage event budgets and identify creative ways to reduce costs without compromising quality.
• Develop local and strategic partnerships to enhance programming and reduce event expenses.
• Create innovative experiences that make the community memorable.

Finance

• Assist with budget management by reviewing monthly expenditures and identifying cost-saving opportunities.
• Support member billing, fees, and payment processes.
• Review accounts payable invoices and identify trends and opportunities for cost reduction.
• Manage invoice entry and payment processes.

Qualifications

• Bachelor's degree or equivalent four-year college education.
• 3-5 years of experience in coworking, hospitality, sales, operations, or a related field.
• Proven experience in sales and business operations.
• Previous team management experience preferred.
• Strong financial literacy and budget management experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Highly organized with the ability to manage multiple priorities and projects simultaneously.
• Passion for hospitality, people, and creating exceptional customer experiences.
• Proactive, solutions-oriented mindset with a commitment to continuous improvement.
• Strong attention to detail and a high standard for quality.
• Comfortable working in a fast-paced, dynamic environment.
• Must be available to work onsite in San Francisco.

Ideal Candidate

• Hands-on and willing to roll up their sleeves and jump in wherever needed.
• Creative, entrepreneurial, and comfortable thinking outside the box.
• Customer-focused and committed to creating an exceptional member experience.
• Collaborative and relationship-driven, with the ability to build strong partnerships with members, employees, vendors, and building management.
• Honest, accountable, and committed to doing what is right for the community.
• Always looking for ways to improve the experience, processes, and overall success of the Studio.

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We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.