Studio Manager

OVME Aesthetics; Charlotte (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

15 Days Paid Time Off

13 Paid Holidays

Medical, Dental, and Vision coverage

Short and Long Term Disability, AD&D,

Life Insurance 100% company-paid

401k Employee Contribution

401k Employer Match

Employee Assistance Program (EAP)

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Wellhub Membership

Job summary

OVME Aesthetics in Charlotte, NC, seeks a Studio Manager to oversee daily operations, administration, and a premium client experience. You will ensure efficient service delivery, supervise staff across clinical and front desk, and maintain a smooth workflow within the studio.

You will lead a multidisciplinary team, monitor KPIs, prepare reports, manage scheduling and inventory, and coordinate with the clinical team to optimize patient care.

Qualifications

• 3+ years management experience in a studio or clinic setting.
• Bachelor’s degree or comparable industry experience preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee daily Studio operations and administration to ensure efficient service delivery.
• Supervise and guide Studio staff including practitioners, medical aestheticians, medical assistants, and front desk.
• Monitor KPIs, analyze performance, and implement improvement strategies.
• Prepare regular reports on Studio activity, finances, and operations for management.
• Implement policies and standards to maintain high-quality service.
• Coordinate appointment scheduling to maximize productivity and patient care.
• Maintain inventory of medical and aesthetic supplies and equipment.
• Collaborate with clinical team to ensure seamless coordination.
• Conduct staff meetings and provide ongoing training and development.
• Handle client inquiries, feedback, and complaints with timely resolutions.
• Lead marketing and promotional efforts to attract and retain clients.
• Ensure compliance with health and safety, privacy laws, and licensing.

Skills

Management experience

Communication skills

Client service

Social media management

Independent worker

Team collaboration

Ownership mindset

Detail oriented

Multi-tasking

Zenoti CRM

Education

Bachelor’s degree or comparable industry experience

Tools

Zenoti CRM

Job description

Description

We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Department: Studio Team

Location: Charlotte, NC

Description

We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Key Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
• Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
• Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
• Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
• Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Skills, Knowledge, & Expertise

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Medical CRM/Zenoti experience a plus.
• Bachelor’s degree or comparable industry experience preferred.

Benefits

• 15 Days Paid Time Off
• 13 Paid Holidays
• Medical, Dental, and Vision coverage
• Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership