Studio Lead - West Boca

JETSET Pilates; Boca Raton (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A dynamic fitness studio in Boca Raton is seeking Studio Leads to provide exceptional service and assist clients and instructors. Responsibilities include greeting clients, processing sales, maintaining a clean environment, and handling inquiries professionally. Ideal candidates will have strong customer service skills and sales experience, adapting to a flexible schedule that includes morning, evening, and weekend shifts. Join our team to help create a welcoming fitness experience.

Qualifications

• Strong customer service skills and ability to build rapport.
• Excellent communication skills for client interactions.
• Sales experience, preferably in a fitness or retail environment.

Responsibilities

• Assist in delivering exceptional service to clients.
• Greet and check-in clients professionally.
• Manage client inquiries and resolve issues.

Skills

Customer service

Communication

Sales ability

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.