Studio Lead - West Palm Beach

JETSET Pilates®; West Palm Beach (FL); Sur place; USD 16 531 - 27 552; Temps partiel

Résumé du poste

JETSET Pilates® is looking for dynamic Studio Leads in West Palm Beach, Florida. As a Studio Lead, you will provide exceptional service to clients, assist instructors, and create a welcoming environment. Key responsibilities include processing transactions, answering inquiries, and maintaining studio cleanliness.

You will work varying shifts, including mornings, evenings, and weekends, ensuring the highest level of client satisfaction at all times.

Qualifications

• Strong customer service skills to enhance client interactions.
• Excellent communication abilities for client engagement.
• Proficient in sales techniques for memberships and packages.

Responsabilités

• Assist in delivering the ultimate boutique fitness experience.
• Provide high levels of customer service to all clients.
• Process retail sales and maintain inventory.

Connaissances

Customer service skills

Communication skills

Sales skills

Outils

Client Relationship Manager (CRM) system (AXLE)

Description du poste

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.