Studio Lead - Coral Springs

JETSET Pilates; Florida; On-site; USD 20,664 - 27,552; Part time

Job summary

A leading fitness studio in Town of Florida is looking for dynamic Studio Leads to join their team. The role emphasizes exceptional customer service, assisting clients and staff, and promoting a welcoming atmosphere. Responsibilities include greeting clients, managing inquiries, and processing sales while maintaining organization at the front desk. Candidates should have strong communication skills and be experienced in customer service. Flexible availability for morning, evening, and weekend shifts is required.

Qualifications

• Experience in customer service roles, preferably in a fitness or retail environment.
• Strong communication skills with the ability to build rapport.
• Ability to handle multiple tasks and maintain a clean workspace.

Responsibilities

• Assist clients upon arrival and maintain a welcoming environment.
• Handle inquiries via phone and email regarding services.
• Sell memberships and class packages effectively.

Skills

Customer service

Communication

Problem-solving

Tools

Client Relationship Manager (CRM) system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.