Studio Lead - West Palm Beach

JETSET Pilates; West Palm Beach (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

A Boutique Fitness Studio located in Florida is seeking a Studio Lead to provide exceptional service and assist with various front desk operations. The ideal candidate will build relationships with clients, check in guests, handle sales transactions, and maintain a clean environment. Responsibilities also include providing support to instructors and managing customer inquiries. Flexibility with working hours is required, and experience in customer service or retail is a plus.

Qualifications

• Strong ability to build rapport and maintain customer relationships.
• Flexible with scheduling, able to work mornings, evenings, and weekends.
• Experience in retail or customer service preferred.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience.
• Provide the highest level of customer service to clients and visitors.
• Process retail sales and restock inventory as needed.
• Sell memberships and class packages.

Skills

Exceptional customer service skills

Communication skills

Sales skills

Tools

Client Relationship Manager (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.