Studio lead - Pembroke Pines

JETSET Pilates®; Florida; On-site; USD 24,796 - 33,062; Full time

Job summary

JETSET Pilates in New York is seeking a Studio Lead to manage client interactions at the front desk and support instructors. You will answer phones, process emails, and handle sales while maintaining a welcoming environment for clients and staff.

Responsibilities include greeting clients, selling memberships and class packages, and keeping the studio tidy. Shifts include morning, evening, and weekend hours to accommodate client needs.

Qualifications

• Experience delivering excellent customer service in a front-desk or retail environment.
• Ability to sell memberships and class packages in person or over the phone.
• Familiarity with CRM systems and handling inquiries professionally.

Responsibilities

• Assist in delivering a boutique fitness experience to clients every visit.
• Provide the highest level of service to clients and visitors on arrival.
• Greet/check-in clients and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, refer concerns as needed.
• Sell memberships and class packages in-person, online, and via phone.
• Support staff by using the CRM system (AXLE) to facilitate sales.
• Maintain a clean, organized front desk and lobby.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Retail sales

Phone etiquette

Communication

CRM AXLE

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed