Studio Lead - West Boca

JETSET Pilates®; Boca Raton (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

JETSET Pilates® in Boca Raton, Florida, is seeking a Studio Lead to provide exceptional service to clients and assist instructors. The role demands strong customer service and communication skills, along with the ability to handle retail transactions accurately.

As a Studio Lead, you will help deliver a welcoming fitness experience, manage client relations, and contribute to maintaining a clean studio. Flexible working hours are required, including mornings, evenings, and weekends.

Qualifications

• Strong customer service skills to ensure client satisfaction.
• Excellent communication skills for interaction with clients and staff.
• Experience in sales and retail transactions.

Responsibilities

• Deliver exceptional boutique fitness experiences.
• Sell memberships and class packages to clients.
• Maintain studio cleanliness and organize the front desk.

Skills

Customer service

Communication

Sales

Tools

CRM system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.