Studio Lead - Florham Park

Jetsetpilates; Florham Park (NJ); On-site; USD 30,000 - 42,000; Full time

Job summary

JETSET Pilates in Florham Park, New Jersey is seeking Studio Leads to deliver the ultimate boutique fitness experience. You will welcome clients, answer phones, respond to emails, process sales, and support instructors to ensure outstanding service.

You will maintain a clean front desk and lobby, manage retail transactions, promote memberships and class packages, and assist with opening/closing duties while working morning, evening, and weekend shifts.

Responsibilities

• Assist in greeting and check-in of clients, answer questions, and provide information about memberships and pricing.
• Process sales and memberships in-person, online, and over the phone.
• Maintain a clean and organized front desk and lobby area.
• Support instructors with opening and closing duties and stay up-to-date on policies.
• Utilize the CRM AXLE to manage client information and new sales.
• Deliver exceptional customer service to every client and visitor.

Job description

Studio Leads

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.