Studio Lead - Florham Park

JETSET Pilates®; Florham Park (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

JETSET Pilates® in Florham Park, New Jersey, is looking for dynamic Studio Leads to enhance client experience and assist instructors. Studio Leads ensure exceptional service in various capacities, including in-person and online communications, while maintaining a clean studio environment.

The ideal candidates will possess strong customer service skills, effectively manage inquiries, and handle retail transactions. The position requires flexibility to work morning, evening, and weekend shifts.

Qualifications

• Exceptional customer service skills to create a welcoming environment.
• Ability to answer phones and respond to emails professionally.
• Experience in retail transactions and maintaining organized spaces.

Responsibilities

• Deliver a boutique fitness experience to every client.
• Greet clients and ensure a professional check-in process.
• Sell memberships and class packages through various channels.

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.