Studio Lead

Jetsetpilates; North Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Jetsetpilates in North Chicago is looking for Studio Leads to enhance the client experience at our fitness studio. You will provide exceptional service and assist both clients and instructors while managing front desk operations.

The ideal candidate should have strong customer service skills and be able to perform retail transactions accurately. Flexibility to work varied shifts, including mornings, evenings, and weekends, is required.

Join us to deliver an outstanding boutique fitness experience to our clients!

Qualifications

• Exceptional customer service skills and ability to build rapport with clients.
• Experience in retail sales and handling customer inquiries effectively.
• Ability to maintain a clean and organized workspace.

Responsibilities

• Assist clients and instructors to provide the best fitness experience.
• Answer phones, respond to emails, and process sales accurately.
• Maintain a clean and organized front desk and lobby area.

Skills

Customer service

Client relationship management

Retail sales

Tools

CRM system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.