Studio Lead - Florham Park

JETSET Pilates; Florham Park (NJ); On-site; USD 32,000 - 45,000; Full time

Job summary

A fitness studio is seeking Studio Leads to enhance the customer experience by providing excellent service and support to clients and staff. Responsibilities include greeting clients, managing phone calls and emails, processing sales, and maintaining cleanliness. Ideal candidates should have strong communication abilities, a sales background, and a commitment to customer satisfaction. This role may require working varied shifts, including mornings, evenings, and weekends.

Qualifications

• Ability to provide exceptional customer service to clients.
• Experience in sales and member recruitment.
• Effective communication skills in-person and over the phone.

Responsibilities

• Assist clients and instructors while creating a welcoming environment.
• Answer phones, respond to emails, and handle sales.
• Maintain cleanliness and organization of the studio.

Skills

Customer service

Sales ability

Communication skills

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.