Studio Lead

Jetsetpilates; Chicago (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Jetsetpilates in Chicago is looking for dynamic Studio Leads to enhance the fitness experience for clients. In this role, you'll provide exceptional customer service while assisting instructors with various tasks, including sales transactions and maintaining a clean environment.

The ideal candidates will have strong communication skills, a warm demeanor, and the ability to work flexible hours, including mornings, evenings, and weekends. Join us to help create a welcoming atmosphere for all clients!

Qualifications

• Ability to provide high-quality customer service.
• Strong communication skills to interact with clients and staff.
• Experience in sales and retail transactions.

Responsibilities

• Assist in maintaining a welcoming and clean studio environment.
• Handle customer inquiries and process transactions.
• Work flexible hours including morning, evening, and weekends.

Skills

Customer service

Communication

Sales

Tools

CRM system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.