Studio Lead -Montclair

Jetsetpilates; Montclair (NJ); On-site; USD 32,000 - 42,000; Part time

Job summary

JETSET Pilates is seeking a Studio Lead to deliver an exceptional client experience at the front desk. You will greet clients, check-in, process memberships, and answer inquiries in person, by phone, and online.

You will also assist instructors and staff with opening and closing duties while maintaining a welcoming environment. You will use AXLE CRM to manage sales and client information, restock retail items, and ensure accurate pricing and policy knowledge.

Qualifications

• Front desk customer service experience preferred.
• Ability to answer phones and respond to emails professionally.
• Experience selling memberships and class packages.
• Comfort with point-of-sale and CRM systems.
• Ability to work mornings, evenings, and weekends.

Responsibilities

• Assist clients and instructors to provide an exceptional studio experience.
• Answer phones, respond to emails, and process sales in line with standards.
• Greet and check-in clients, maintain a clean front desk and lobby area.
• Sell memberships and class packages in-person, online, and over the phone.
• Utilize the CRM (AXLE) for new sales and client communications.
• Maintain studio cleanliness and restock inventory as needed.
• Support opening and closing duties with General Manager/Owner-Operator.

Job description

Studio Leads

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.