Studio Lead

Jetsetpilates; Falls Church (VA); On-site; USD 24,796 - 30,307; Full time

Job summary

JETSET Pilates is seeking a Studio Lead to serve clients and support instructors at our Falls Church studio. You will answer phones, respond to emails, and process sales while maintaining the lobby and front desk in a welcoming environment.

You will greet clients, check them in, assist with memberships and class packages, and use the AXLE CRM to facilitate new sales. The role requires flexibility for morning, evening, and weekend shifts, and you will help keep the studio tidy and stocked.

Responsibilities

• Answer phones and respond to emails in a timely and professional manner.
• Process sales and memberships in person, online, and over the phone.
• Maintain a clean and organized front desk and lobby area.
• Greet and check-in clients, and thank them as they leave.
• Assist instructors with opening and closing duties.
• Sell memberships and class packages and provide accurate pricing information.
• Utilize the AXLE CRM to facilitate new sales and manage client relationships.
• Support staff in delivering a welcoming boutique fitness experience.
• Restock inventory and keep retail areas tidy.

Job description

Studio Leads

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.