Studio GM: Growth, Ops & Team Leader

JETSET Pilates || Vertex Fitness Group; McLean (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401(k) with company matching

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

JETSET Pilates General Manager in McLean, VA leads studio operations, drives growth, and models the brand's service standards. This role combines leadership, client relations, and performance management, ensuring daily workflows support both staff and members.

The GM oversees class schedules, reports KPI metrics, and partners with leadership to implement strategies, aiming for strong client experiences, community engagement, and sustainable studio performance.

Qualifications

• 2+ years in a management role overseeing day-to-day operations.
• 1+ years in a customer-facing role within the fitness, wellness, or hospitality industry.
• Experience running reports and analyzing KPIs (sales, utilization, retention, expenses, payroll).
• Experience responding to client inquiries with timely resolutions.
• 1+ years creating and managing staff or class schedules for 5+ people.

Responsibilities

• Studio Operations & Performance Management: manage day-to-day operations and implement company strategies, policies, and procedures.
• Client Experience & Community Relations: ensure positive customer service and engage with local health, fitness, and wellness communities.
• Growth, Marketing & Team Culture: develop local marketing initiatives and plan team meetings and events.

Skills

Management experience

Customer-facing

KPI analysis

Client inquiries response

Staff scheduling

Job description

JETSET Pilates General Manager in McLean, VA leads studio operations, drives growth, and models the brand's service standards. This role combines leadership, client relations, and performance management, ensuring daily workflows support both staff and members.

The GM oversees class schedules, reports KPI metrics, and partners with leadership to implement strategies, aiming for strong client experiences, community engagement, and sustainable studio performance.