Rider Experience Specialist - Part Time

SoulCycle; Philadelphia (Philadelphia County); On-site; USD 14,000 - 19,000; Part time

Job summary

SoulCycle Studio Crew members are part-time staff who bring the SoulCycle vibe to riders with top-tier hospitality and personal connections. You’ll help with class check-in, maintain the studio environment, and support instructors while upholding the brand's culture.

Schedule requires at least 3 days per week (20 hours total) with a weekend day, and availability for peak holiday shifts. Pay is $12.00/hr, with opportunities to upsell memberships and retail, contributing to a welcoming,

Qualifications

• A love of the SoulCycle brand.
• An innate love for taking care of humans.
• Customer service experience.
• The ability to prioritize and multi-task within a fast-paced environment.
• An openness to receiving and delivering feedback.
• A natural inclination to complete tasks and perform duties without direction.
• A keen eye for detail.

Responsibilities

• Curate impeccable and personalized rider experiences through high-level customer service and hospitality.
• Build community with riders so that you can anticipate their wants and needs.
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome.
• Provide support to instructors for class check-in.
• Be willing and able to assist in all first aid situations.
• Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality.
• Upsell class packs, renewal memberships, retail, shoes, and water.
• Drive studio goals through intentional selling.
• Maintain product knowledge for retail operations.
• Assist Studio Management with daily tasks and projects.
• Support with training and coaching new hires.
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie.
• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture.
• Studio cleaning and prepping (bikes, weights, floors, mirrors).
• Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways).

Skills

Customer service

People person

Multi-tasking

Feedback oriented

Detail oriented

Job description

SoulCycle Studio Crew members are part-time staff who bring the SoulCycle vibe to riders with top-tier hospitality and personal connections. You’ll help with class check-in, maintain the studio environment, and support instructors while upholding the brand's culture.

Schedule requires at least 3 days per week (20 hours total) with a weekend day, and availability for peak holiday shifts. Pay is $12.00/hr, with opportunities to upsell memberships and retail, contributing to a welcoming,