Studio Guest Experience & Front Desk Crew

SoulCycle Inc.; Miami (FL); On-site; USD 2,066,000 - 2,893,000; Part time

Job summary

SoulCycle Inc. in Miami is seeking part-time front desk staff to deliver exceptional hospitality and client service. You will support studio operations, assist instructors, and help maintain the brand’s signature environment.

Responsibilities include check-in support, team collaboration, cleaning, and training new front desk hires. Availability on peak holiday shifts is expected. Previous customer service experience is essential for success.

Qualifications

• Must have customer service experience.
• Must have the ability to prioritize and multi-task within a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have excellent communication skills and be able to work with a wide range of personalities.
• Must have outstanding customer service and problem solving skills.
• Must have a positive, can-do attitude.
• Must have friendly and professional phone and email etiquette.
• Must have superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning.

Skills

Customer service

Communication

Multitasking

Initiative

Phone etiquette

Email etiquette

Organization

Positive attitude

Job description

SoulCycle Inc. in Miami is seeking part-time front desk staff to deliver exceptional hospitality and client service. You will support studio operations, assist instructors, and help maintain the brand’s signature environment.

Responsibilities include check-in support, team collaboration, cleaning, and training new front desk hires. Availability on peak holiday shifts is expected. Previous customer service experience is essential for success.