Studio Front Desk & Guest Experience Coordinator

B/SPOKE Studios; Boston, Northern (MA, KY); Hybrid; USD 21,000 - 28,000; Part time

Job summary

B/SPOKE Studios in Boston, MA is seeking a Front Desk Teammate for a part-time role that welcomes Clients with energy and hospitality. You will handle class check-ins, opening/closing procedures, and collaborate with Studio Management to ensure a smooth, engaging studio experience.

Ideal candidates are energetic, personable, with outstanding customer service, strong communication, and the ability to multi-task in a dynamic, fast-paced environment while supporting instructors and events.

Qualifications

• Passionate about the fitness and wellness community.
• Energetic, outgoing, and personable.
• Professional phone and email etiquette.
• Outstanding customer service and problem-solving skills.
• Thrives in entrepreneurial, dynamic, and busy environments.
• Can prioritize and multi-task in a fast-paced setting.
• Go-getter who goes above and beyond.
• Loves learning, taking on responsibility, and teamwork.
• Detail-oriented with superior organizational skills.
• Excellent communication across diverse personalities.
• Willing to participate in studio initiatives and learning opportunities.
• Promotes the B/SPOKE culture of energy, collaboration, teamwork, and support.

Responsibilities

• Provide high level customer service to Clients with an aim to elevate experience.
• Carry out class check-in process as well as opening and closing procedures.
• Assist Studio Management in daily tasks and projects.
• Support B/SPOKE Instructors and facilitate a seamless studio experience.
• Perform bike fittings and maintenance.
• Be helpful, efficient, and proactive.
• Be a team player and promote camaraderie.
• Assist with training of newer Front Desk Teammates.
• Maintain product knowledge of B/SPOKE events, operations, marketing, and retail.
• Promote and maintain the B/SPOKE culture and community atmosphere.
• Participate in continued learning, training, and workshops.
• Regularly attend monthly team meetings outside of normal shift.
• Complete annual self and peer performance reviews.

Skills

Customer service

Communication

Multi-tasking

Phone etiquette

Email etiquette

Team player

Detail oriented

Relationship building

Adaptability

Job description

B/SPOKE Studios in Boston, MA is seeking a Front Desk Teammate for a part-time role that welcomes Clients with energy and hospitality. You will handle class check-ins, opening/closing procedures, and collaborate with Studio Management to ensure a smooth, engaging studio experience.

Ideal candidates are energetic, personable, with outstanding customer service, strong communication, and the ability to multi-task in a dynamic, fast-paced environment while supporting instructors and events.