Front Desk South Boston

B/SPOKE Studios; Boston, Northern (MA, KY); Hybrid; USD 21,000 - 28,000; Part time

Job summary

B/SPOKE Studios in Boston, MA is seeking a Front Desk Teammate for a part-time role that welcomes Clients with energy and hospitality. You will handle class check-ins, opening/closing procedures, and collaborate with Studio Management to ensure a smooth, engaging studio experience.

Ideal candidates are energetic, personable, with outstanding customer service, strong communication, and the ability to multi-task in a dynamic, fast-paced environment while supporting instructors and events.

Qualifications

• Passionate about the fitness and wellness community.
• Energetic, outgoing, and personable.
• Professional phone and email etiquette.
• Outstanding customer service and problem-solving skills.
• Thrives in entrepreneurial, dynamic, and busy environments.
• Can prioritize and multi-task in a fast-paced setting.
• Go-getter who goes above and beyond.
• Loves learning, taking on responsibility, and teamwork.
• Detail-oriented with superior organizational skills.
• Excellent communication across diverse personalities.
• Willing to participate in studio initiatives and learning opportunities.
• Promotes the B/SPOKE culture of energy, collaboration, teamwork, and support.

Responsibilities

• Provide high level customer service to Clients with an aim to elevate experience.
• Carry out class check-in process as well as opening and closing procedures.
• Assist Studio Management in daily tasks and projects.
• Support B/SPOKE Instructors and facilitate a seamless studio experience.
• Perform bike fittings and maintenance.
• Be helpful, efficient, and proactive.
• Be a team player and promote camaraderie.
• Assist with training of newer Front Desk Teammates.
• Maintain product knowledge of B/SPOKE events, operations, marketing, and retail.
• Promote and maintain the B/SPOKE culture and community atmosphere.
• Participate in continued learning, training, and workshops.
• Regularly attend monthly team meetings outside of normal shift.
• Complete annual self and peer performance reviews.

Skills

Customer service

Communication

Multi-tasking

Phone etiquette

Email etiquette

Team player

Detail oriented

Relationship building

Adaptability

Job description

At B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life’s pursuits. For many of us, it’s a form of therapy – a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a sustainable path to better health and personal growth. We aim to tailor the experience to each individual, and to connect with clients through memorable and personalized experiences.

At the forefront of the in-studio experience is our Front Desk Team. These teammates ensure that all Clients feel welcomed, included, and supported from the moment they enter the studio. The Front Desk Team ensures smooth running of the studio experience from open to close – morning, noon, and night – with intentional hospitality, customer service, and contagious energy at the heart of every interaction.

We are looking for individuals who will add value to our team and community BEYOND the shifts they work, not only showing up as an amazing Employee, but also an amazing Teammate. We believe in ONE TEAM / ONE DREAM, and our Front Desk Teammates are very much a big part of the fabric of our culture.

POSITION: PART-TIME

CANDIDATE PROFILE

• Passionate about the fitness + wellness community.
  
• Commonly described as energetic, outgoing, and personable.
• Friendly with professional phone and email etiquette.
• Possesses outstanding customer service and problem solving skills.
• Thrives in entrepreneurial, dynamic, and busy environments.
• Can prioritize and multi-task within a fast-paced environment.
• Go-getter who doesn’t shy away from going above and beyond.
• Loves learning, taking on responsibility, and working on a team.
• Detail-oriented with superior organizational skills.
• Possesses exceptional communication skills and ability to work with a wide range of personalities.
• Looking to further hone leadership, communication, and customer service skills.
• Stands for diversity, equity, inclusion, and belonging through day to day actions, and is willing to participate in studio initiatives, challenges, and learning opportunities.
• Promotes and maintains the B/SPOKE culture of contagious energy, collaboration, teamwork, and support.
  
• *Being familiar with our brand and studios as Clients is a PLUS, but not required.

RESPONSIBILITIES

• Provide high level customer service to Clients with an aim to elevate experience.
• Successfully carry out class check-in process as well as opening and closing procedures.
• Assist Studio Management in daily tasks and projects.
• Support B/SPOKE Instructors and facilitate a seamless studio experience.
• Perform bike fittings and maintenance.
• Be helpful, efficient, and proactive.
• Be a team player and promote camaraderie.
• Assist with training of newer Front Desk Teammates.
• Maintain product knowledge of B/SPOKE events, operations, marketing, and retail.
• Promote and maintain the B/SPOKE culture and community atmosphere.
• Participate in continued learning, training, and workshops.
• Regularly attend monthly team meeting outside of normal shift.
• Complete annual self and peer performance reviews.

SCHEDULING + EXPECTATIONS

• Have access to reliable transportation.
• Able to work a non-traditional schedule, including mornings, evenings, weekends, and some holidays with consistent weekly availability. (**CURRENTLY LOOKING TO RECRUIT CANDIDATES WITH LATE MORNING (TIL 9-10AM), MIDDAY (11-2PM), EARLY EVENING (4PM START TIME), LATER EVENING (8-9PM END TIME) AVAILABILITY**)
• Possess or be willing to acquire a current, valid CPR/AED Certification.