Studio Floor Lead & Keyholder – Piercing Brand

Studsinc; Town of Florida (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Employee Discounts on Piercings andJew

401(k) Retirement Savings Plan

Paid Time Off

Parental Leave

Sabbatical After 4 Years

Pet Insurance

Job summary

Studs is seeking a Studio Supervisor to lead daily studio operations in Tampa. You will open/close the studio, supervise floor activities, and ensure a consistent Studs customer and brand experience. This non-managerial role requires maturity, ownership, and leadership by example.

The role emphasizes adherence to safety standards, strong service delivery, and team support during peak periods. Availability includes evenings, weekends, and holidays, with full-time commitment expected.

Qualifications

• Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities.
• Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays.
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO.
• Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment.
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment.
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs.
• Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols.
• Confident operating solo and taking ownership of floor leadership responsibilities when assigned.
• Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture.

Responsibilities

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately.
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep.
• Reviews daily business and helps implement strategies to drive results.
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals.
• Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness.
• Delivers exceptional service and educates customers on the Studs experience.
• Supports service recovery and escalates customer concerns as needed.
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations.
• Sets a strong example for professionalism, inclusion, and accountability.
• Provides real-time feedback and support to teammates when appropriate, escalating as needed.
• Helps reinforce company values and contributes to a collaborative, feedback-rich environment.

Skills

Keyholder experience

Shift lead

Customer service

Reliability

Leadership by example

Tools

Safety protocols

Job description

Studs is seeking a Studio Supervisor to lead daily studio operations in Tampa. You will open/close the studio, supervise floor activities, and ensure a consistent Studs customer and brand experience. This non-managerial role requires maturity, ownership, and leadership by example.

The role emphasizes adherence to safety standards, strong service delivery, and team support during peak periods. Availability includes evenings, weekends, and holidays, with full-time commitment expected.