Studio Experience Specialist — Front Desk

Peachy Corp.; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

PTO

Employee discount for Peachy services

Complimentary quarterly wrinkle & retu

Job summary

Peachy in Charlotte, NC is seeking a Studio Experience Specialist (Front Desk Coordinator) to welcome clients, manage schedules, and guide the studio journey. You’ll work closely with the Studio Manager and clinicians to ensure a positive, educational experience and drive product recommendations.

The role emphasizes client care, upselling Peachy services, and maintaining a clean, compliant studio environment.

Qualifications

• Client facing experience in customer service, hospitality, high-end retail or wellness services.
• Flexible to work in multiple studio locations within a reasonable distance to your home studio.
• Must be able to work a 40-hour work week from Wednesday through Saturday; some holiday availability.
• Weekday shifts 8:30 AM–7 PM; Weekend shifts 8:30 AM–5 PM.
• Minimum of 18 years old and eligible to work in the United States without sponsorship.

Responsibilities

• Greet clients and ensure a seamless check-in and check-out process
• Build strong client relationships by understanding needs, recommending products and services, and identifying opportunities to enhance the client experience through thoughtful upselling.
• Execute sales strategies and initiatives to achieve individual and team performance goals while delivering an exceptional client experience.
• Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
• Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products
• Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
• Demonstrate Peachy company Core Values and foster an inclusive culture with both team members and clients
• Complete studio opening and closing tasks
• Maintain studio appearance, replenishing products, maintaining stock room, cleaning common areas
• Adhere to infection control standards including, but not limited to hand hygiene, use of PPE, and equipment disinfection/sterilization. Strong commitment to HIPAA privacy practices

Skills

Client facing experience

Job description

Peachy in Charlotte, NC is seeking a Studio Experience Specialist (Front Desk Coordinator) to welcome clients, manage schedules, and guide the studio journey. You’ll work closely with the Studio Manager and clinicians to ensure a positive, educational experience and drive product recommendations.

The role emphasizes client care, upselling Peachy services, and maintaining a clean, compliant studio environment.