Front Desk Coordinator

Peachy; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Part time

Job summary

A wellness studio in Washington D.C. is seeking a Front Desk Coordinator to manage client experiences. You will greet clients, assist with scheduling, and work closely with clinical staff. Candidates should have a background in customer service and be able to work flexible hours. The role offers competitive compensation and additional perks.

Benefits

Competitive compensation

Performance-based bonus

Employee discounts on services

Qualifications

• Experience in customer service, hospitality, high-end retail, or wellness services.
• Minimum of 18 years old and eligible to work in the US without sponsorship.
• Available to work at least 20 hours per week, including weekends.

Responsibilities

• Greet clients and manage the check-in and check-out process.
• Support Clinical Providers to deliver a best-in-class experience.
• Communicate with remote Customer Service to maintain client schedules.

Skills

Effective communication

Team collaboration

Tech-savviness

Situational adaptability

Job description

Job Title: Front Desk Coordinator (Studio Experience Specialist)

Location: Washington, D.C. - Peachy Navy Yard

The Front Desk Receptionist role at Peachy, known internally as a Studio Experience Specialist, works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience for every client, every time. This role is a client journey expert, passionate about wrinkle prevention and knowledgeable about Peachy products and services. Learn more about this role below and apply today!

What You’ll Do

• Greet clients and ensure a seamless check-in and check-out process
• Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
• Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products
• Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
• Demonstrate Peachy core values and foster an inclusive culture with both team members and clients
• Complete studio opening and closing tasks
• Maintain studio appearance, replenish products, maintain stock room, and clean common areas
• Adhere to infection control standards including hand hygiene, use of PPE, and equipment disinfection/sterilization; strong commitment to HIPAA privacy practices

Who You Are

• Communicates effectively – delivers messages clearly, listens attentively, and is effective in various settings
• Collaborates – works cooperatively with others across the organization
• Tech savvy – readily learns and adopts new technologies
• Situational adaptability – works in a fast-paced, changing environment and adjusts as needed
• Embodies our core values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints

What You Have

• Experience in a customer service, hospitality, high-end retail or wellness services role
• Flexible to work in multiple studio locations within a reasonable distance to your home studio
• Available to work a minimum of 20 hours per week including the ability on Saturdays and Sundays; some holiday availability is required
• Minimum of 18 years old and eligible to work in the United States without sponsorship

Physical Requirements

• Frequently required to kneel, bend, sit and stand for long periods of time
• Ability to lift/transport items weighing up to 30 lbs
• Operate standard office equipment and technology

Compensation and benefits: Competitive base compensation plus performance-based bonus, complimentary quarterly wrinkle treatment and retinoid, employee discount for Peachy services and products, and exclusive optional discounts through LifeMart

The target base pay for the Studio Experience Specialist role in Washington D.C. is $18.00/hour USD. This rate may be modified in the future.

This position requires additional responsibilities not listed here and may change throughout employment.

By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, related to my employment and Peachy’s business. Standard messaging and data rates may apply. Text "STOP" at any time to cancel. I have read and agree to be bound by Peachy’s Privacy Policy, which can be found here: https://peachystudio.com/pages/privacy-policy

Peachy is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, the Company complies with applicable state and local laws governing non discrimination in employment in every jurisdiction in which it maintains facilities. The Company also provides reasonable accommodation to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.

Alert: We are aware of a scam whereby imposters are posing as employees from Peachy. Be aware of anyone requesting financial or personal information. At Peachy, we take pride in creating a best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information from you via text or email. If you are suspicious of a job posting or job related communication mentioning Peachy, let us know by contacting us at [e-mail].

Information for Recruiters: Peachy only accepts resumes directly from candidates. Peachy does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.

Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.