Studio Experience & Membership Growth Lead

Orangetheory Fitness; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

AFG HoldCo's Orangetheory Fitness in Tempe, AZ is seeking an Assistant Studio Manager to support daily operations and ensure an exceptional member experience. The role focuses on sales, member engagement, and team coordination to deliver a high-energy studio environment.

You will conduct tours, present membership options, mentor Sales Associates, and help achieve sales targets while maintaining excellent customer service and organization.

Qualifications

• High school diploma or equivalent.
• 0–1 year of experience in customer service, sales, hospitality or related field preferred.
• At least 6 months of leadership or supervisory experience.

Responsibilities

• Greet members, prospects and guests with a welcoming, high-energy experience reflecting brand standards.
• Conduct studio tours and present membership options clearly.
• Achieve sales goals through outreach, follow-ups, and lead generation.
• Build relationships within the local community to drive new business.
• Support onboarding, training, and mentoring of Sales Associates.
• Maintain accurate member records and process transactions per policy.
• Respond promptly to member inquiries and resolve issues when needed.
• Support marketing initiatives and studio activations to drive engagement.
• Ensure a clean, organized, and professional studio environment.

Skills

Leadership experience

Sales skills

Customer service

Communication

Relationship building

Organization

Team collaboration

Education

High school diploma or equivalent

6 months leadership/supervisory experience

Tools

MS Office

Canva

Job description

AFG HoldCo's Orangetheory Fitness in Tempe, AZ is seeking an Assistant Studio Manager to support daily operations and ensure an exceptional member experience. The role focuses on sales, member engagement, and team coordination to deliver a high-energy studio environment.

You will conduct tours, present membership options, mentor Sales Associates, and help achieve sales targets while maintaining excellent customer service and organization.