Studio Coordinator

OVME

Alpharetta (GA)

On-site

USD 40,000 - 55,000

Full time

2 days ago

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Benefits offered by this job

15 Days PTO

13 Paid Holidays

Medical, Dental, Vision

Short and Long Term Disability, AD&D,

401k Employee Contribution

401k Employer Match

Employee Assistance Program (EAP)

Employee Service Allowance

Retail Discount

Friends and Family Discount

Referral Bonus

Wellhub Membership

Job summary

OVME in Alpharetta seeks a Studio Coordinator to be the first point of contact for clients, delivering outstanding service and ensuring a positive experience. The role requires professional demeanor, strong communication, and multitasking in a fast-paced environment.

You will manage appointments, front desk operations, payments, and patient records, while collaborating with the Studio Manager and team to maintain smooth operations and promotions knowledge.

Qualifications

Bachelor’s degree or comparable industry experience preferred.
Medical CRM/Zenoti experience is a plus.
Strong communication and organizational skills required.

Responsibilities

Greet clients and deliver exceptional customer service at the front desk.
Schedule appointments and manage the booking system.
Handle client payments and related receipts.
Maintain a clean, organized reception area and product displays.
Coordinate with clinical and administrative staff to ensure smooth workflow.

Skills

Communication

Social media management

Independent work

Team player

Organization

Attention to detail

Multitasking

Saturdays availability

Education

Bachelor’s degree or equivalent

Medical CRM/Zenoti experience

Tools

Zenoti CRM

Job description

Studio Coordinator

Department: Studio Team

Employment Type: Full Time

Location: Alpharetta, GA

Reporting To: Studio Manager

Description

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Key Responsibilities

Responsible for creating an unrivaled customer experience for all clients.
Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

Exceptional written and verbal communication skills.
Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
Social media management experience.
Ability to function independently with minimal supervision.
Ability to work well independently, in a team environment, and with remote employees.
Team player mentality.
Strong sense of ownership and urgency.
Extremely detail oriented.
Self-starter and passion for learning.
Strong organizational skills and ability to multi-task in a fast-paced environment.
Must be able to work Saturdays

Education and Experience