Studio Coordinator

OVME; Dublin (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

15 Days Paid Time Off

12 Paid Holidays

Medical, Dental, and Vision coverage

Short- and Long-Term Disability, AD&D,

401k Employee Contribution

401k Employer Match

Employee Assistance Program (EAP)

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Wellhub Membership

Job summary

OVME is seeking a Studio Coordinator in Dublin, OH to be the first point of contact for clients and to ensure a positive studio experience. The role focuses on client service, appointment scheduling, and collaboration with clinical and administrative teams.

You will maintain accurate records, manage payments, and support marketing efforts while upholding privacy standards and a professional demeanor. The position requires flexible days and weekend availability.

Qualifications

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.

Responsibilities

• Deliver exceptional client service and welcome clients at the front desk.
• Schedule appointments and manage the booking system efficiently.
• Coordinate with clinical and administrative staff to ensure smooth workflow.
• Maintain front desk areas including reception, waiting room, and product displays.
• Process client payments and verify information as needed.
• Handle inquiries by phone and email with a professional approach.

Skills

Exceptional communication

Customer service

Social media management

Independent worker

Team collaboration

Multitasking

Attention to detail

Education

Bachelor's degree or comparable experience

Tools

Zenoti

Job description

Studio Coordinator

Department: Studio Team

Employment Type: Full Time

Location: Dublin, OH

Reporting To: Studio Manager

Description

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Key Responsibilities

• Responsible for creating an unrivaled customer experience for all clients.
• Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
• Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
• Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
• Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
• Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
• Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
• Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
• Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Must be open to days and weekends

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.

Benefits

• 15 Days Paid Time Off
• 12 Paid Holidays
• Medical, Dental, and Vision coverage
• Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership