Studio Concierge & Membership Advisor

BODYROK Tampa; Johns Creek (GA); Hybrid; USD 18,000 - 28,000; Full time

Job summary

BODYROK Tampa is seeking a Studio Advisor in Johns Creek, GA to provide exceptional customer service to studio members and guests while supporting instructors and promoting memberships and packages.

You will greet members, assist with check-ins, promote promotions, and maintain a clean, welcoming studio environment. The role offers base pay with uncapped commission opportunities for performance-based sales growth.

Qualifications

• 1-2 years of customer service or sales experience preferred.
• 1-2 years MindBody software experience preferred.
• Competitive drive to succeed in commission sales and performance based culture.
• Excellent customer service skills.
• Knowledge of sales practices and techniques.
• Independent, self-starter with strong organizational skills.
• Basic computer skills.
• Strong communication skills in both oral and written.
• Organized and detail-oriented.
• Friendly, warm, compassionate, and welcoming personality.
• Easy to talk to and comfortable around new people.
• Must be available to work at least 2 weekend days per month.

Responsibilities

• Member and Guest Check-in Compliance: Greet all incoming members and guests; Ensure all check-in procedures are followed; Thank guests for coming as they exit.
• Sales: Create new business internally through member promotions, referrals, and inquiries; Promote specials to current and future guests; Reach out to existing and potential members via email for sales opportunities; Reconcile and report all incoming and outgoing transitions; Successfully attain personal sales revenue targets.
• Customer Service & Operations: Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities; Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments; Update Supply Request Log and Maintenance Log; Promote and sell merchandise; Keep the front desk area and entryway clutter-free, orderly, and clean; Perform general cleaning duties; Follow up with members who have enrolled; Provide the highest level of customer service.

Skills

Customer service

Sales

MindBody software

Communication skills

Organized

Education

High School Diploma or GED

Tools

MindBody

Job description

BODYROK Tampa is seeking a Studio Advisor in Johns Creek, GA to provide exceptional customer service to studio members and guests while supporting instructors and promoting memberships and packages.

You will greet members, assist with check-ins, promote promotions, and maintain a clean, welcoming studio environment. The role offers base pay with uncapped commission opportunities for performance-based sales growth.