Studio & Community Wellness Associate

ALO; Washington (District of Columbia); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Employee discount

Free wellness club membership

401(k) with company match

Monthly store incentives

Clothing allowance

Free yoga classes

Job summary

ALO is seeking an energetic team member to enhance guest experiences across the studio and retail spaces. You will greet guests, assist with class registrations, answer questions, and help maintain a pristine, brand-aligned environment.

In this role, you’ll support memberships and product sales, educate guests about classes and community offerings, and collaborate with a friendly team to ensure smooth operations during busy periods and class times.

Qualifications

• Excellent communication and multitasking skills.
• Strong customer service or retail experience (wellness/fitness a plus).
• High attention to detail and commitment to maintaining a pristine, brand-aligned environment.
• Ability to thrive in a fast-paced, team-oriented setting.
• MindBody experience preferred.
• Aligns with and embodies ALO’s Guiding Principles.
• Ability to stand and move for an entire shift.
• Ability to lift, push, carry up to 50 pounds.
• Ability to perform cleaning and restocking duties.

Responsibilities

• Be a welcoming presence for every guest, creating meaningful connections in the studio and in the retail space.
• Respond to inquiries in person or by phone regarding classes, schedules, studio policies, and retail offerings.
• Accurately manage client registrations, check-ins, and payments.
• Communicate guest needs and feedback to the Studio Manager promptly.
• Uphold company standards and approach all situations with respect, empathy, and professionalism.
• Maintain organization, cleanliness, and visual standards in studio and associated areas.
• Setup and reset studio spaces for classes, including regular cleaning duties.
• Clean and organize mats, props, and supplies as needed.
• Support sales of memberships, class packages, and retail products.
• Educate guests about ALO classes, workshops, and community offerings.
• Support the retail space as needed during class times and slower studio moments.
• Collaborate with the team to ensure smooth operations across studio and retail spaces.

Skills

Excellent communication

Multitasking

Customer service

Attention to detail

MindBody experience

Team environment

Standing for long shifts

Lifting up to 50 lbs

Cleaning and restocking

Tools

MindBody

Job description

ALO is seeking an energetic team member to enhance guest experiences across the studio and retail spaces. You will greet guests, assist with class registrations, answer questions, and help maintain a pristine, brand-aligned environment.

In this role, you’ll support memberships and product sales, educate guests about classes and community offerings, and collaborate with a friendly team to ensure smooth operations during busy periods and class times.