Student Worker – Office of Financial Aid, Customer Service: Spring 2026

Millersville University; Millersville (Lancaster County); On-site; USD 15,000 - 18,000; Part time

Job summary

Millersville University is seeking student workers for the Office of Financial Aid, Customer Service, Spring 2026. The role offers a starting pay rate of $11.00 per hour and up to 20 hours per week with flexible hours between 8:00 am and 4:30 pm, Monday through Friday.

The position emphasizes confidentiality of student information, strong communication, and a welcoming office environment. Responsibilities include answering inquiries, greeting visitors, facilitating contact with staff, and

Qualifications

• Must be dependable, arrive on time for scheduled shifts and communicate about scheduling conflicts or absences.
• Respect student privacy and keep personal and financial aid information confidential.
• Communicate clearly and professionally in person and over the phone.
• Be comfortable asking questions and seeking help when unsure how to handle something.

Responsibilities

• Monitor and respond to general inquiries in the Financial Aid email inbox.
• Greet visitors, answer phones, take messages, and direct students and families to the appropriate staff or resources.
• Contact students by phone or email regarding outstanding financial aid requirements.
• Provide general financial aid information and assistance.
• Scan and index documents in the OnBase imaging system.
• Sort, date-stamp, organize, and distribute documents to the appropriate staff members.
• Assist with data entry, filing, assembling mailings, and other routine office tasks.
• Help maintain an organized and welcoming front office environment.
• Assist with special projects and other office needs as they arise.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

OnBase

Job description

Position Information

• Requisition Number: Stu849P
• Position Type: Student Worker
• Department: Department of Student Workers
• Job Title: Student Worker – Office of Financial Aid, Customer Service: Spring 2026
• Classification: Student Worker
• Pay Rate: Starting rate $11.00/hr

Position Summary Information

• Hours per week: Up to 20 hrs/week
• Days Worked: Flexible between Monday-Friday
• Hours/Shift worked: Flexible between 8:00am-4:30 pm

Job Summary/Basic Function

Working in the Financial Aid Office is a great opportunity to build professional skills while helping fellow students navigate their college experience. Student employees help with daily office tasks, answer phones, greet visitors, connect students and families with the right resources, and assist with special projects. We’re looking for students who are dependable, friendly, willing to learn, and able to communicate well with others. Because we work with sensitive student information, confidentiality and professionalism are important.

Required Qualifications

• Must be dependable, arrive on time for scheduled shifts, and communicate about scheduling conflicts or absences. Follow instructions and established procedures, and complete tasks independently when needed.
• Respect student privacy and keep personal and financial aid information confidential. Be friendly, respectful, and helpful when interacting with students, families, and coworkers.
• Communicate clearly and professionally in person and over the phone.
• Be comfortable asking questions and seeking help when you’re unsure how to handle something.
• Pay attention to details and make sure your work is accurate.
• Have basic computer skills and be willing to learn new programs and office systems.
• Stay organized, manage multiple tasks, and adjust when priorities change.
• Work well with others and contribute to a welcoming, supportive team environment.
• Be willing to learn, participate in training, and accept feedback.
• Maintain a minimum cumulative GPA of 2.25.
• Complete all required clearances: Pennsylvania Criminal Background Check, Pennsylvania Child Abuse History Clearance, and FBI Fingerprinting.

Preferred Qualifications

• Previous experience in an office, customer service, or other role involving communication and working with others.
• Ability to contribute to a welcoming and inclusive environment that respects and reflects the diversity of our student population.
• Bilingual or multilingual skills.
• Availability to work during the fall and spring semesters, as well as winter and summer breaks.

Job Duties

• Monitor and respond to general inquiries in the Financial Aid email inbox.
• Greet visitors, answer phones, take messages, and direct students and families to the appropriate staff or resources.
• Contact students by phone or email regarding outstanding financial aid requirements.
• Provide general financial aid information and assistance.
• Scan and index documents in the OnBase imaging system.
• Sort, date-stamp, organize, and distribute documents to the appropriate staff members.
• Assist with data entry, filing, assembling mailings, and other routine office tasks.
• Help maintain an organized and welcoming front office environment.
• Assist with special projects and other office needs as they arise.
• Perform other duties as assigned.

Working Conditions and Physical Effort

Be able to sit and use a computer for the length of shift.

Special Instructions to Applicants

Previous experience is not required. We provide training and support to help you succeed in the role. A cover letter is strongly encouraged. This is your opportunity to tell us about yourself, why you’re interested in working in the Financial Aid Office, and what you would bring to our team. We encourage you to upload your class schedule to help us identify work hours that fit your academic commitments and extracurricular activities.

Posting Dates

• Posting Open Date: 11/02/2026
• Posting Close Date: 12/06/2026

Quicklink for Posting/Requisition

https://jobs.millersville.edu/postings/15814