Student Worker, Financial Services

ArcBest; Fort Smith (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

ArcBest in Fort Smith, Arkansas, is seeking a Student Worker in the Financial Services department to support daily procedures and manage customer and vendor relationships. You will collaborate with Accounts Receivable, Cash Application and Accounts Payable teams.

This part-time role offers exposure to invoicing, payment processing, dispute resolution and data entry in online systems, with a focus on confidentiality and timely accuracy. Hours fall under 30 per week, with biweekly pay.

Qualifications

• High School Diploma or GED required.
• Pursuing Bachelor's Degree.
• No prior experience required.
• Microsoft Office Suite proficiency preferred.

Responsibilities

• Review customer terms, paperwork and shipment details to ensure accurate invoicing.
• Manage customer account balances and identify delinquent payment situations.
• Process, print and transmit invoices.
• Apply cash as it is received from customer.
• Work to ensure customer and carrier relationships are maintained.
• Resolve customer disputes and rejections and perform root cause analysis with invoice transmission.
• Resolve account past due issues and billing disputes to ensure timely payment.

Education

High School Diploma / GED

Pursuing Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Job Description

The Student Worker in the Financial Services department is primarily responsible for managing daily procedures for the department and managing customer and vendor relationships. This position will work with multiple teams including Accounts Receivable, Cash Application, and Accounts Payable, as deemed appropriate by the leadership of the department.

Responsibilities

• Review customer terms, paperwork and shipment details to ensure accurate invoicing.
• Manage customer account balances and identify delinquent payment situations.
• Process, print and transmit invoices.
• Apply cash as it is received from customer.
• Work to ensure customer and carrier relationships are maintained.
• Resolve customer disputes and rejections and perform root cause analysis with invoice transmission.
• Resolve account past due issues, billing disputes, misapplied payments, and other requests, as needed, to ensure accurate and timely payment of invoices.
• Image carrier invoices and index for payment processing and records storage.
• Review and approve vendor invoices, setups, and corrections.
• Determine root cause issue for late payments and implement problem solving solutions to prevent future late payments either from customers (A/R) or vendors (A/P).
• Work on specific projects as they arise, such as gathering credit report data, organizing and printing correspondence to customers, and entering invoice data into online systems.
• Improve quality, productivity, and effectiveness through the Quality Process in the handling of internal and external customers.
• Other duties and projects, as assigned.

Requirements

Education:

• High School Diploma / GED, required
• Pursuing Bachelor's Degree

Experience:

• No prior experience necessary

Computer Skills:

• Proficient in Microsoft Office Suite, preferred

Additional Requirements:

• Must be able to maintain highly confidential information.

Competencies:

• Active Learning
• Flexibility and Adaptability
• Initiative
• Interpersonal Relationships
• Managing Multiple Priorities
• Problem Solving

Other Details

Work Hours:

• This is a part time position that will average fewer than 30 hours per week. Work hours generally fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View ™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.