Intern, Employee Experience

ArcBest; Fort Smith (AR); On-site; USD 17,000 - 25,000; Part time

Job summary

ArcBest in Fort Smith, AR is seeking an Intern, Employee Experience to support employee feedback systems and surveys. You will handle requests via email, phone, in person, or Teams, and help track issues to drive improvements.

This role offers hands-on exposure to HR analytics, cross-team collaboration, and opportunities to automate common questions through chat or email channels. Part-time, up to 29 hours per week, schedule aligned with student availability.

Qualifications

• Pursuing Bachelor's Degree preferably in Computer Science or Business.
• 1 year experience with employee and/or customer support, preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Collaborate with the employee feedback team to conduct and facilitate surveys, ensuring the quality and delivery of surveys.
• Handle employee support requests with excellence and integrity, escalating to the appropriate areas when needed.
• Help troubleshoot and properly elevate vendor site issues, survey process issues or opportunities for improvement.
• Track support metrics diligently to build a database of common questions and employee experience insights.
• Collaborate and build relationships with other departments.
• Assist with the design and deployment of system solutions that solve common support questions.
• Identify areas of support that could potentially be automated through cognitive chat, phone, and email channels.
• Demonstrate accuracy and productivity in a fast-paced environment.
• Other duties and projects, as assigned.

Skills

Interpersonal Relationships

Problem Solving

Active Learning

Flexibility and Adaptability

Initiative

Managing Multiple Priorities

Education

Pursuing Bachelor's Degree in CS or Business

Tools

Microsoft Office

Job description

Job Description

The Intern, Employee Experience works directly with employees as a first line of support for various internal customer needs as they relate to employee feedback systems, specifically employee surveys. Support can occur by email, phone, in person, or Microsoft Teams. This position ensures all support requests and user issues are appropriately tracked and communicated to generate metrics that drive improvements in the employee experience.

Responsibilities

• Collaborate with the employee feedback team to conduct and facilitate surveys, ensuring the quality and delivery of surveys.
• Handle employee support requests with excellence and integrity, escalating to the appropriate areas when needed.
• Help troubleshoot and properly elevate vendor site issues, survey process issues or opportunities for improvement.
• Track support metrics diligently to build a database of common questions and employee experience insights.
• Collaborate and build relationships with other departments.
• Assist with the design and deployment of system solutions that solve common support questions.
• Identify areas of support that could potentially be automated through cognitive chat, phone, and email channels.
• Demonstrate accuracy and productivity in a fast-paced environment.
• Other duties and projects, as assigned.

Requirements

Education:

• Pursuing Bachelor's Degree preferably in Computer Science or Business.

Experience:

• 1 year experience with employee and/or customer support, preferred

Computer Skills:

• Proficient in Microsoft Office Suite.

Competencies:

• Flexibility and Adaptability
• Initiative
• Interpersonal Relationships
• Managing Multiple Priorities
• Problem Solving
• Active Learning

Other Details

Work Hours:

• This is a part-time position and will work up to 29 hours per week. Work hours generally fall between 7:30am - 5:30pm, Monday - Friday with irregular hours depending on workload. Schedule will vary based on the student's school schedule.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.

An Equal Opportunity Employer M/F/Vet/Disability