Accounts Receivable Coordinator I

ArcBest; Fort Smith (AR); On-site; USD 25,000 - 36,000; Full time

Job summary

ArcBest is seeking an Accounts Receivable Coordinator to manage daily customer account balances, identify delinquent payments, and contact customers to investigate non-payment. The role emphasizes resolving past due issues, root-cause analysis for late payments, and delivering high-quality customer service across internal and external stakeholders.

This position requires a business-focused education and prior finance or accounting experience.

Qualifications

• Strong attention to detail and accuracy in financial data.
• Customer service oriented with professional communication.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Resolve past due issues and billing disputes to ensure timely payment.
• Determine root causes of late payments and implement solutions.
• Provide the highest level of customer service for internal and external customers.
• Handle account balance inquiries efficiently and accurately.
• Build and maintain relationships to support revenue growth and customer satisfaction.
• Contribute to team goals and participate in department projects.

Skills

Attention to detail

Customer service

Communication

Problem solving

Education

Bachelor's degree in Business

Tools

Microsoft Office Suite

Job description

Job Description

The Accounts Receivable Coordinator manages daily account balances for customers of ArcBest, identifying delinquent payment situations. This position is responsible for the collection of delinquent accounts by contacting customers and investigating circumstances of non-payment.

Responsibilities

• Resolve account past due issues, billing disputes, misapplied payments, and other requests as needed to insure accurate and timely payment of invoices.
• Determine root cause issue for late payments and implement problem solving solutions to prevent future late payments from customers.
• Provide the highest level of customer service for both internal and external customers.
• Apply knowledge and understanding of individual customer accounts to handle account balance inquiries efficiently and effectively.
• Maintain a positive attitude in a highly intense environment.
• Build, develop, and grow all internal and external business relationships vital to the success of increasing revenue growth and customer experience across the Enterprise.
• Improve quality, productivity, and effectiveness through the Quality Process in the handling of customers with a past due A/R balance.
• Work and contribute in a team setting to accomplish overall department and individual goals.
• Other duties and projects, as assigned.

Requirements

Education

• Bachelor's Degree Business emphasis, preferred

Experience

• Prior finance, billing, accounting, or relevant experience, preferred

Computer Skills

• Proficient in Microsoft Office Suite.

Additional Requirements

• Ability to learn new systems quickly, preferred

Competencies

• Accuracy and Attention to Detail
• Effective Communications
• Financial Services Management
• Flexibility and Adaptability
• Information Capture
• Managing Multiple Priorities
• Problem Solving
• Relationship Management

Other Details

Work Hours

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements

• Minimal (0%-25%)

Compensation

• This is an hourly position paid biweekly.

About Us

ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View ™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.