Student Wellness Case Navigator

Berklee College of Music; Boston (MA); On-site; USD 59,000 - 69,000; Full time

Job summary

Berklee College of Music is seeking a compassionate Case Manager to help students navigate health and wellness. In this student-centered role, you will connect learners with support across campus and external providers, balancing care with operational precision.

Reporting to the Senior Case Manager, you will coordinate care plans, collaborate with Housing, Student Success Advising, and other teams, and respond to urgent situations to keep students on track toward their creative goals.

Qualifications

• Bachelor's degree in Social Work, Counseling, Education, or Health Sciences required (Master's degree preferred).
• Experience in a college/university or healthcare environment is highly preferred.
• Familiarity with health services for late adolescents/young adults and navigating health insurance.
• Strong judgment, confidentiality, and a positive attitude under pressure.
• Ability to communicate effectively with diverse stakeholders, including parents, providers, and senior administrators.

Responsibilities

• 1:1 Consultation: meet with students to access off-campus healthcare and navigate insurance.
• Early Alert Response: review health and wellness alerts and coordinate outreach.
• CARES Committee Collaboration: triage reports and maintain documentation for high-need cases.
• Care Coordination: assist transition back to campus after hospitalizations with a complete care plan.
• Crisis & Urgent Support: provide calm guidance during urgent mental/physical health situations.
• Institutional Partnership: collaborate with Housing, Student Success Advising, and Equity Leadership Team.

Skills

Communication

Confidentiality

Collaboration

Empathy

Education

Bachelor's degree in Social Work, Counseling, Education, or Health Sciences

Master’s degree preferred

Job description

Berklee College of Music is seeking a compassionate Case Manager to help students navigate health and wellness. In this student-centered role, you will connect learners with support across campus and external providers, balancing care with operational precision.

Reporting to the Senior Case Manager, you will coordinate care plans, collaborate with Housing, Student Success Advising, and other teams, and respond to urgent situations to keep students on track toward their creative goals.