Case Manager

Berklee College of Music; Boston (MA); On-site; USD 59,000 - 69,000; Full time

Job summary

Berklee College of Music is seeking a compassionate Case Manager to help students navigate health and wellness. In this student-centered role, you will connect learners with support across campus and external providers, balancing care with operational precision.

Reporting to the Senior Case Manager, you will coordinate care plans, collaborate with Housing, Student Success Advising, and other teams, and respond to urgent situations to keep students on track toward their creative goals.

Qualifications

• Bachelor's degree in Social Work, Counseling, Education, or Health Sciences required (Master's degree preferred).
• Experience in a college/university or healthcare environment is highly preferred.
• Familiarity with health services for late adolescents/young adults and navigating health insurance.
• Strong judgment, confidentiality, and a positive attitude under pressure.
• Ability to communicate effectively with diverse stakeholders, including parents, providers, and senior administrators.

Responsibilities

• 1:1 Consultation: meet with students to access off-campus healthcare and navigate insurance.
• Early Alert Response: review health and wellness alerts and coordinate outreach.
• CARES Committee Collaboration: triage reports and maintain documentation for high-need cases.
• Care Coordination: assist transition back to campus after hospitalizations with a complete care plan.
• Crisis & Urgent Support: provide calm guidance during urgent mental/physical health situations.
• Institutional Partnership: collaborate with Housing, Student Success Advising, and Equity Leadership Team.

Skills

Communication

Confidentiality

Collaboration

Empathy

Education

Bachelor's degree in Social Work, Counseling, Education, or Health Sciences

Master’s degree preferred

Job description

Job Description: Berklee is looking for a compassionate, resourceful, and highly collaborative Case Manager to help our students navigate the complexities of health and wellness. In this student-centered role, you will be a vital link between students and the support they need to overcome barriers to their success. While this is not a clinical role, it requires the heart of a caregiver and the precision of a strategist to ensure no student falls through the cracks. At Berklee, your work directly supports the next generation of creative leaders.

About the Role & Responsibilities

Reporting to the Senior Case Manager, you will work as a "navigator" for students dealing with physical and mental health challenges. You will facilitate care plans that span internal departments (like Student Affairs) and external resources (like healthcare providers and social service agencies).

Key Responsibilities

• 1:1 Consultation: Meet with students via walk-ins or appointments to assist them in accessing off-campus healthcare, navigating insurance, and reaching out to community providers.
• Early Alert Response: Review "health and wellness early alerts" and coordinate outreach to students who may be struggling.
• CARES Committee Collaboration: Work with the "Students-of-Concern" team to triage reports, coordinate follow-up plans, and maintain documentation for high-need cases.
• Care Coordination: Assist students with the transition back to campus after hospitalizations, ensuring a comprehensive plan of care is in place with faculty, deans, and family members.
• Crisis & Urgent Support: Facilitate support for students and families during urgent situations, acting as a calm and steady guide through complex mental and physical challenges.
• Institutional Partnership: Collaborate closely with Housing, Community Standards, Student Success Advising, and the Equity Leadership Team to resolve complex student issues.

What You'll Bring

Key Requirements

• Educational Background: Bachelor's degree in Social Work, Counseling, Education, or Health Sciences required (Master's degree preferred).
• Professional Experience: Experience in a college, university, or healthcare environment is highly preferred.
• Specialized Knowledge: Familiarity with health services relevant to late adolescents and young adults, and an understanding of how to navigate health insurance.
• Soft Skills: Superior judgment, a high level of respect for confidentiality, and a "positive attitude" even in high-pressure situations.
• Communication: Ability to communicate effectively with diverse stakeholders, including parents, providers, and senior administrators.

Berklee Culture & Benefits

Berklee's mission is to educate, train, and develop the world's most inspired and innovative artists. We provide an environment that is as supportive of its staff as it is of its students. Here, you'll find:

• A Mission-Driven Culture: Where your work directly impacts a student's ability to stay in school and achieve their creative dreams.
• Inclusion & Belonging: A workplace that actively strives to be supportive of all identities and perspectives.
• Generous Time Off: Extensive PTO and paid holidays, including a winter break.
• Comprehensive Coverage: Excellent health, dental, and life insurance plans.
• Tuition Benefits: For you and your family, including free or discounted courses to keep you learning.
• Retirement Security: A 403(b) plan with matching contributions.
• Cultural Access: Enjoy world-class music, theater, and dance performances on campus.

Join us in building a safety net for the world's most talented creators!

Hiring Range: $58,650 to $69,000; salary dependent on relevant experience and education.

Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.

Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve.

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