Student Wellness Case Navigator

berklee; Boston (MA); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Mission-driven culture

Inclusion & Belonging

Generous time off

Health, dental and life insurance

Tuition benefits

403(b) retirement plan

Cultural access

Job summary

Berklee is seeking a compassionate Case Manager to help students navigate health and wellness challenges, acting as a vital link between students and support services. This non-clinical role requires care coordination and strategic planning to ensure no student falls through the cracks.

Reporting to the Senior Case Manager, you will liaise with internal departments and external providers, coordinating care plans and crisis support as needed while upholding confidentiality and student-centered

Qualifications

• Bachelor's degree in Social Work, Counseling, Education, or Health Sciences required.
• Experience in a college/university or healthcare environment is highly preferred.
• Knowledge of health services for late adolescents/young adults and health insurance navigation.
• Strong judgment, confidentiality, and a positive attitude under pressure.

Responsibilities

• 1:1 consultation with students to access off-campus healthcare, navigate insurance, and connect with providers.
• Coordinate responses to health and wellness early alerts and outreach to at-risk students.
• Collaborate with CARES Committee to triage reports and maintain documentation for high-need cases.
• Assist students with transitions back to campus after hospitalizations, coordinating care with faculty and families.
• Provide crisis and urgent support to students and families during challenging situations.
• Partner with Housing, Student Success Advising, and Equity Leadership Team to resolve complex student issues.

Skills

Care coordination

Confidentiality

Stakeholder communication

Emotional intelligence

Education

Bachelor's degree in Social Work / Counseling / Education / Health Sciences

Master's degree preferred

Job description

Berklee is seeking a compassionate Case Manager to help students navigate health and wellness challenges, acting as a vital link between students and support services. This non-clinical role requires care coordination and strategic planning to ensure no student falls through the cracks.

Reporting to the Senior Case Manager, you will liaise with internal departments and external providers, coordinating care plans and crisis support as needed while upholding confidentiality and student-centered