Student Transit Partner Success Lead

Via; Seattle (WA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Parental leave

Wellness perks

PTO 20 days

Job summary

Via seeks a Partner Success Associate for the Student Transit team to build trusted relationships with school districts, analyze performance data, and drive renewals and expansions. The role requires travel around 50% and a customer-first, proactive mindset.

You’ll collaborate with product, operations, deployment, and marketing teams to advocate for partner needs and ensure smooth program performance as Via scales nationally. A background in education tech or public sector sales is a plus.

Qualifications

• 2+ years of client-facing experience in sales, customer success, account management, or related roles.
• Analytical mindset with ability to translate data into actionable insights.
• Strong communication skills and ability to present to diverse audiences.
• Self-starter who thrives in ambiguity and takes ownership.
• Willingness to travel ~50% of the time.

Responsibilities

• Build trusted partner relationships with school districts, directors, and operators.
• Analyze transit performance data to identify improvements in routing and safety.
• Lead contract renewals and service expansions with customers.
• Advocate for partner needs internally with product, ops, deployment, and marketing.
• Deliver clear updates to school boards, superintendents, and frontline staff.
• Help establish scalable playbooks and best practices for the Student Transit vertical.

Skills

Partner management

Data analysis

Communications

Public speaking

Cross-team collaboration

Travel readiness

Tools

None

Job description

Via seeks a Partner Success Associate for the Student Transit team to build trusted relationships with school districts, analyze performance data, and drive renewals and expansions. The role requires travel around 50% and a customer-first, proactive mindset.

You’ll collaborate with product, operations, deployment, and marketing teams to advocate for partner needs and ensure smooth program performance as Via scales nationally. A background in education tech or public sector sales is a plus.