Partner Success Manager — Education Transit Growth

Via; Los Angeles (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Base salary $65,000–$75,000 per year

Health coverage with low-cost dental &

401(k) with company match

Fully paid parental leave

Wellness benefits

20 days PTO annually

Job summary

Via is seeking a Partner Success Associate on the Via Student Transit team to be the face and voice of Via for school districts and local government partners. This role blends strategic relationship management, operational data analysis, and consultative problem-solving.

You will serve as a trusted advisor to superintendents and transportation directors, understanding their needs and challenges while driving service expansions and renewals.

Qualifications

• 3+ years of client-facing experience in sales, business development, customer success, account management, consulting, or B2G/education tech.
• Analytical mindset with ability to translate data into strategic insights.
• Self-starter who thrives in ambiguous, fast-paced environments.
• Ability to manage launches and coordinate across teams.
• Excellent written and verbal communication skills.
• Curiosity, resourcefulness and a willingness to learn and adapt.

Responsibilities

• Build trusted partner relationships with school district leadership and transportation teams.
• Analyze transit performance data and provide actionable recommendations to improve routing and safety.
• Lead renewals and expansions with customers and drive year-over-year revenue growth.
• Advocate for customer needs internally with product, operations, deployment and marketing.
• Deliver clear updates to diverse audiences from boards to frontline staff.
• Help establish playbooks and workflows to scale the Student Transit vertical nationally.

Skills

Partner Lead

Analytical

Self-Starter Builder

Launch-Ready

Strong Communicator

Mission-Driven

Job description

Via is seeking a Partner Success Associate on the Via Student Transit team to be the face and voice of Via for school districts and local government partners. This role blends strategic relationship management, operational data analysis, and consultative problem-solving.

You will serve as a trusted advisor to superintendents and transportation directors, understanding their needs and challenges while driving service expansions and renewals.