Student Transit Partner Success Lead

Socket.dev; Seattle (WA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Parental leave

PTO

Equity

Job summary

Via Student Transit is seeking a Partner Success Associate to join the team in Seattle, WA. You will build relationships with school districts and transportation directors, analyze performance data, and drive program renewals and expansions.

This role requires a customer-first mindset, travel about 50%, and comfort working across product, operations, and marketing to improve the partner experience.

Qualifications

• Minimum of 2 years of client-facing experience in sales, customer success, or related roles.
• Ability to interpret operational data and translate it into strategic insights.
• Willingness to travel up to 50% and work in fast-paced, growth-focused environments.
• Strong cross-functional collaboration and relationship-building skills.

Responsibilities

• Build trusted partner relationships with school districts and transportation leaders.
• Drive service quality and efficiency by analyzing transit data and recommending improvements.
• Lead renewals and expansions to grow year over year adoption and revenue.
• Champion partner needs internally by collaborating with product, operations, and marketing.
• Communicate updates to diverse audiences from superintendents to frontline staff.
• Build and scale playbooks for partner experience as the Student Transit vertical grows.

Skills

Client-facing experience

Analytical

Self-starter

Launch-ready

Strong communicator

Mission-driven

Job description

Via Student Transit is seeking a Partner Success Associate to join the team in Seattle, WA. You will build relationships with school districts and transportation directors, analyze performance data, and drive program renewals and expansions.

This role requires a customer-first mindset, travel about 50%, and comfort working across product, operations, and marketing to improve the partner experience.