District Partner Success Manager — Travel & Growth

via; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with company match

Parental leave and wellness perks

Job summary

Via is seeking a Partner Success Associate for the Student Transit team in Chicago. You will serve as the face and voice of Via for school districts and local government partners, blending relationship management with data analysis and problem-solving.

You will drive service quality, support renewals and expansions, and work cross-functionally to ensure smooth program performance. A willingness to travel up to 50% is required as you scale our national Student Transit program.

Qualifications

• 3+ years of client-facing experience in sales, business development, customer success, account management, consulting, or B2G/education tech.
• Analytical: comfortable diving into operational data and translating numbers into insights.
• Self-starter who thrives in high-growth settings with ambiguity.
• Willingness to travel around 50% of the time.
• Excellent written and verbal presentation skills.
• Curiosity, resourcefulness, and willingness to learn.

Responsibilities

• Build trusted partner relationships with school district leadership, transportation directors, and operators.
• Drive service quality and efficiency by analyzing transit performance data and delivering actionable recommendations.
• Lead renewals and expansions by negotiating contracts and growing adoption and revenue.
• Champion partner needs internally by coordinating with product, operations, deployment, and marketing teams.
• Communicate clearly to audiences from school boards to frontline staff with tailored messaging.
• Build and scale playbooks to deliver a best-in-class partner experience as the Student Transit vertical grows nationally.

Skills

Client-facing

Analytical

Self-starter

Launch readiness

Strong communicator

Mission-driven

Job description

Via is seeking a Partner Success Associate for the Student Transit team in Chicago. You will serve as the face and voice of Via for school districts and local government partners, blending relationship management with data analysis and problem-solving.

You will drive service quality, support renewals and expansions, and work cross-functionally to ensure smooth program performance. A willingness to travel up to 50% is required as you scale our national Student Transit program.