Student Ticketing Assistant, Texas Performing Arts (Open to Work-Study and Non-Work Study)

University of Texas; United States; On-site; USD 14,000 - 20,000; Part time

Job summary

The University of Texas at Austin's Texas Performing Arts invites applications for a part-time Student Ticketing Assistant. The role processes in-person ticket orders, assists guests, and provides ticketing information for performances at UT's main campus. The position offers practical work experience in a nonprofit arts presenter environment.

Open to Work-Study and Non-Work-Study students, the job emphasizes customer service, cash handling, and flexible evening/weekend shifts through Dec 2026.

Qualifications

• Be available to work evening and weekend hours.
• Possess strong listening and verbal communication skills.
• Have cash handling experience.
• Be detail-oriented.

Responsibilities

• Process ticket orders in person at the Ticket Office window.
• Provide impeccable customer service to guests.
• Have a base knowledge of artists, performances, ticket prices, and venues, and communicate that information clearly to guests.
• Answer phones and place outbound service phone calls.
• Provide clerical support.
• Arrive on time for work and maintain a reliable attendance record.
• Represent Texas Performing Arts to guests with a pleasant and professional demeanor through all transactions.
• Dress appropriately for contact with the public.

Skills

Verbal communication

Cash handling

Detail oriented

Evening/weekend availability

Tools

POS system

Job description

Student Ticketing Assistant, Texas Performing Arts (Open to Work-Study and Non-Work-Study)

Hiring Department: Texas Performing Arts

Position Open To: All Applicants

Weekly Scheduled Hours: 10

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue Until Dec 31, 2026

Location: UT MAIN CAMPUS

Job Details: General Notes This is a part time student position at Texas Performing Arts. Both Work-Study and Non-Work Study students are encouraged to apply. Position is available to continue throughout student tenure.

Why Work for Texas Performing Arts? Real world experience working in a non-profit arts presenter. Opportunities for advancement, wage increases, and growth in responsibilities. Professional development opportunities and support.

About Texas Performing Arts Texas Performing Arts at the University of Texas at Austin (TPA) is the nation’s largest and most active university-based performing arts center by annual attendance, budget, and number of events. Both an anchor institution in Austin’s arts landscape and a nationally significant presenter, TPA operates venues on the University of Texas at Austin campus including Austin’s largest theater, Bass Concert Hall. Its presenting includes Broadway in Austin; an international season of dance, theater, and music; and the Texas Welcomes series of national touring artists. Education is at the core of TPA’s programs, which serve more than 30,000 K-12 students and the 55,000 students of UT Austin.

Purpose To provide excellent customer service and sell tickets for Texas Performing Arts performances.

DUTIES AND RESPONSIBILITIES

• Process ticket orders in person at the Ticket Office window.
• Provide impeccable customer service to guests.
• Have a base knowledge of artists, performances, ticket prices, and venues, and communicate that information clearly to guests.
• Answer phones and place outbound service phone calls.
• Provide clerical support.
• Arrive on time for work and maintain a reliable attendance record.
• Represent Texas Performing Arts to guests with a pleasant and professional demeanor through all transactions.
• Dress appropriately for contact with the public.

REQUIRED QUALIFICATIONS

• Be available to work evening and weekend hours.
• Possess strong listening and verbal communication skills.
• Have cash handling experience.
• Be detail-oriented.

PREFERRED QUALIFICATIONS

• Have previous customer service experience.
• Experience with cash handling.
• Experience working in an office setting.
• Demonstrated ability to provide customer service.
• Preference will be given to applicants with prior Ticket selling experience.
• Spanish Language (conversational fluency and above).
• Driving Required.

No Hourly Rate $12.50/hr.

WORKING CONDITIONS

• Repetitive use of a keyboard at a workstation.
• Prolonged screen time.
• Significant in person, over the phone, and written communication with members of the public.
• Physically able to lift and carry objects up to 25 pounds.
• Works independently and unsupervised on a regular basis.
• Work collaboratively as member of a team with people of varied backgrounds.
• Work Shift Approximately two regular daytime shifts per week, as well as night and weekend performance shifts.

REQUIRED MATERIALS

• Resume/CV
• Cover letter/Letter of Interest
• Summer and Fall semester availability
• Copy of work study award, if applicable

Employment Eligibility: Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.

Retirement Plan Eligibility: Students in this position may choose to enroll in the UTSaver voluntary retirement programs.

BACKGROUND CHECKS

A criminal history background check will be required for finalist(s) under consideration for this position.

EQUAL OPPORTUNITY EMPLOYER

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

PAY TRANSPARENCY

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

EMPLOYMENT ELIGIBILITY VERIFICATION

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-VERIFY

The University of Texas at Austin uses E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

COMPLIANCE

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and other policies. If this position is identified as a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world. Looking for a student job? Please see our Student Employment site.

Comments and Inquiries: Email comments to [e-mail]. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at [phone], or toll-free at [phone]. UT Austin is a Tobacco-free Campus