Information Commons Tech Lab Assistant

Essex County College; Newark (NJ); On-site; USD 25,000 - 28,000; Full time

Job summary

Essex County College in Newark, NJ invites applications for a Computer Lab Aide in the Information Commons. Under supervision, the aide helps students use computers, maintain hardware and software, and keep the lab organized and welcoming to learners.

The role emphasizes basic technical support, equipment setup, and inventory tasks, with a focus on safe, efficient access to educational technology for diverse student populations.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Basic knowledge of computer hardware, software applications, and operating systems (Windows, Outlook, Google Workspace, etc.).
• Strong organizational and interpersonal skills.
• Ability to follow directions, work independently, and troubleshoot minor technical issues.
• Strong technical skills and tools commonly used in student work, including MS Word, Excel, PowerPoint, Office 365 Workspace including Teams and thorough understanding of PDF , JPEG and related image file conventions for document delivery.
• Ability to work independently with minimal supervision on detailed and complex tasks.
• Able to lift, squat, push carts and related PC items up to 20lbs, as necessary.
• Experience with underserved or marginalized communities and communities of color and commitment to inclusion and equitable access to information resources.

Responsibilities

• Supervise students while they are using computers and ensure appropriate use of technology.
• Monitor students to ensure adherence to the rules governing the usage of the Information Commons learning hub.
• Provide basic technical support to students and staff, including logging in, printing, saving work, and navigating educational software.
• Set up, maintain, and shut down equipment daily; ensure lab is clean, organized, and ready for use.
• Monitor Information Commons schedules and coordinate access with students and instructors.
• Assist with the maintenance and inventory of hardware, software, and peripherals.
• Prepare reports on hardware and software issues to be sent to the IT department for further support.
• Maintain records such as equipment/room usage logs, incident reports, and software updates.
• Participate in other projects as needed.

Skills

Basic computer knowledge

Strong organizational skills

Interpersonal skills

Troubleshooting

Independent worker

Education

High school diploma

Some college coursework

Tools

MS Word

Excel

PowerPoint

Outlook

Google Workspace

Job description

Essex County College in Newark, NJ invites applications for a Computer Lab Aide in the Information Commons. Under supervision, the aide helps students use computers, maintain hardware and software, and keep the lab organized and welcoming to learners.

The role emphasizes basic technical support, equipment setup, and inventory tasks, with a focus on safe, efficient access to educational technology for diverse student populations.