Student Tech Support & AV Help Desk

American University

Washington, Northern (District of Columbia, KY)

Hybrid

USD 25,000 - 28,000

Part time

3 days ago

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Job summary

American University is seeking student employees for SOC Technology Services to gain hands-on experience across help desks and technology spaces within the School of Communication. The role offers cross-training across the SubHub, Doyle/Forman Theater, Cage Equipment Desk, and Live Event Support, supporting faculty and students in classroom tech.

This part-time position (15 hours/week) is available only to enrolled American University students.

Qualifications

Familiarity with classroom A/V systems, media production gear, or customer service.
Communication and problem-solving skills.
Willingness to learn and provide support across different environments.

Responsibilities

SubHub Technology Support Desk (McKinley Building): Provide on-call assistance for faculty and staff regarding classroom technology issues. Answer our help desk phone and troubleshoot classroom tech-related questions or errors.
Doyle/Forman Theater Support (Mckinley Building): Operate basic projection system and AV equipment during classes and in the theater. Provide assistance to faculty using the space, ensure the food/drink policies are met and perform opening/closing procedures of the space.
Cage Equipment Desk (Media Production Center): Staff the equipment checkout desk and assist with equipment check-ins/returns. Perform basic equipment inspections and help transfer gear (as able).
Live Event Support (Mckinley Building): Assist with setup and basic operation of studio equipment. Provide in-room support for ongoing classes and events.