Part-Time Audiovisual Services Technician

The Chronicle Of Higher Education, Inc.; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Part time

Job summary

American University in Washington, DC, is seeking an Audio Visual Technician to assist with setup and operation of audiovisual equipment for classes, conferences, and events. The Technician also helps the office maintain staff presence by answering the AV phone line and assisting with AV scheduling.

The role involves classroom and event support, recording AV requests in Airtable, assisting with lecture capture and videoconferencing (Zoom), and testing systems with staff.

Qualifications

• High school diploma or equivalent.
• 1 - 3 years of relevant experience.
• Excellent customer service, organization, communication, and problem-solving skills.
• Knowledge of video recording techniques, and a basic understanding of signal flow for both audio and video signals.
• Working knowledge of Mac and PC computers. Working knowledge of videoconferencing applications; primarily Zoom.
• Strong attention to detail and the ability to prioritize and multitask.
• Ability to work independently under minimal supervision.

Responsibilities

• Assist with classroom and event support by connecting customers devices to the classroom AV systems and/or setting up PA systems in event spaces.
• Record AV requests received via phone and email into the office database utilizing Airtable.
• Assist staff and faculty with lecture capture employing various videoconferencing applications.
• Test Classroom AV systems to isolate malfunctioning components and replace cables.

Skills

Customer service

Organization

Problem-solving

Multitask

Attention to detail

Zoom

Education

High school diploma

Tools

Airtable

Mac/PC

Job description

American University is a student-centered research institutionlocated in Washington, DC, with highly-ranked schools and colleges,internationally-renowned faculty, and a reputation for creatingmeaningful change in the world. Learn more about American University

Department:

AVS Systems

Time Type:

Part time

Job Type:

Regular

FLSA Status:

Non-Exempt

Work Modality:

Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit representedby SEIU Local 500 - Provost & Enrollment Division. That meansthe terms and conditions of your employment are governed byuniversity policy (including the Staff Personnel Policies Manual)and any collective bargaining agreement entered into betweenAmerican University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Audio Visual Technician assists with the setup and operation ofaudiovisual equipment for classes, conferences, and special events.The Technician also helps the office maintain staff presence byanswering the AV phone line and assisting with AV scheduling.

Essential Functions:

• Assist with classroom and event support by connecting customersdevices to the classroom AV systems and/or setting up PA systems inevent spaces. Ensure that audio and display settings of connecteddevices are properly selected.
• Record AV requests received via phone and email into the officedatabase utilizing the software application; Airtable. Ensure thatdetails pertinent to the customer’s request are properlyannotated.
• Assist staff and faculty with lecture capture employing variousvideoconferencing applications. Ensure that audio and displaysettings of connected devices are properly selected.
• Test Classroom AV systems in order isolate malfunctioningcomponents for further troubleshooting or replacement by the SpringValley Senior Technician. Replace defective or malfunctioningcables.

Competencies:

• Serving Customers.
• Prioritizing and Organizing.
• Making Accurate Judgments and Decisions.
• Driving Continuous Improvement.
• Acquiring and Analyzing Information.
• Championing Customer Needs.
• Supporting Coworkers.
• Displaying Creativity.

Position Type/Expected Hours of Work:

• Part-time.
• 27 hours per week.

Salary Range:

• $18.40 - $20.00 per hour.

Required Education and Experience:

• High school diploma or equivalent.
• 1 - 3 years of relevant experience.
• Excellent customer service, organization, communication, andproblem-solving skills.
• Knowledge of video recording techniques, and a basicunderstanding of signal flow for both audio and videosignals.
• Working knowledge of Mac and PC computers. Working knowledge ofvideoconferencing applications; primarily Zoom.
• Strong attention to detail and the ability to prioritize andmultitask.
• Ability to work independently under minimal supervision.

Preferred Education and Experience:

• Previous AV experience or a background in audio technology orvisual media.
• Familiarity with Mac and PC computers, Blu-Ray players,projection systems, PA systems, video cameras, digital audiorecorders, as well as basic and advanced control systems.

Additional Eligibility Qualifications:

• It is highly recommended that a cover letter and resume besubmitted as attachments to the online application.

Other Duties:

• Please note this job description is not designed to cover orcontain a comprehensive listing of activities, duties orresponsibilities that are required of the employee for this job.Duties, responsibilities and activities may change at any time withor without notice.

Benefits:

Other Details:

• Hiring offers for this position are contingent on successfulcompletion of a background check.
• Employees in staff positions at American University mustdeliver their services to the university from either the Districtof Columbia, Maryland, or Virginia, or perform work on-site at theuniversity.
• Please note this job announcement is not designed to cover orcontain a comprehensive listing of activities, duties orresponsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any timewith or without notice.
• American University is an E-Verify employer.

Current American University Employees:

American University current employees must apply through theiremployee Workday account. If you are a current employee at AmericanUniversity, please log into Workday and select the Find Jobs reportwhich will take you to our internal career listings.

Contact Us:

For more information or assistance with the American Universitycareers site, email [e-mail].

American University is an equal opportunity, affirmative actioninstitution that operates in compliance with applicable laws andregulations. The university does not discriminate on the basis ofrace, color, national origin, religion, sex (including pregnancy),age, sexual orientation, disability, marital status, personalappearance, gender identity and expression, familyresponsibilities, political affiliation, source of income, veteranstatus, an individual’s genetic information or any other basesunder federal or local laws (collectively "Protected Bases") in itsprograms and activities.