Student Support Coordinator

The Chicago School - California; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

The Chicago School is hiring a Student Support Coordinator to streamline administrative workflows for student outreach, communications, and record accuracy across departments. The role requires high attention to detail, strong customer service experience, confidentiality, and the ability to work evenings and weekends as needed.

The position collaborates with Academic Advisors, Admissions, and the Registrar to ensure timely completion of enrollment requirements and successful student persistence.

Qualifications

• Bachelor's degree required.
• Experience in student-facing roles or higher education.
• Located near a university location for student-facing events and functions as needed.
• 1 year of student advising, recruitment, or other student-facing experience.
• Ability to problem-solve and utilize college resources for individuals and groups.
• Exercises sound, accurate and informed independent judgment.
• Demonstrate a high level of self-discipline and self-motivation to accomplish duties.

Responsibilities

• Serves as a primary point of contact for student inquiries, monitoring and responding to department inboxes, and guiding procedures and resources in line with institutional policies.
• Monitors student progress toward admissions, registration, and enrollment requirements; conducts follow-up to address outstanding items.
• Facilitates connections between students and institutional resources and staff to address barriers.
• Maintains accurate documentation of student interactions and outreach in the SIS.
• Supports student persistence and retention through proactive communication and outreach.
• Coordinates collection, review, submission, and tracking of student documentation for registration or enrollment.
• Collaborates with Student Support Counselors, Academic Advisors, Admissions, and Registrar to resolve student-related issues.
• Identifies recurring inquiries and service gaps; suggests process improvements to leadership.
• Completes, uploads, and processes administrative forms with relevant departments.

Skills

PC Skills

Verbal & Written Communication

Organization & Time Mgmt

DEI Commitment

Collaboration

Teamwork

Evenings & Weekends

Education

Bachelor's degree

Job description

Position Summary

The Student Support Coordinator at The Chicago School is responsible for administrative workflow to ensure effectiveness of student outreach and internal and external communications, department operations, and accuracy and documentation within student records. This position requires high attention to detail, comfort with outbound communication, experience with customer service, independent judgment, flexibility, organization, and confidentiality.

About the Department

Student Support Services team members work collaboratively within the department and with many other campus-wide constituent groups and stakeholders. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations' need for access to services (necessitating regular evening and weekend hours particularly around registration and term/semester start weeks).

Principle Duties

• Serves as a primary point of contact for student inquiries monitoring and responding department inbox, providing timely guidance regarding departmental procedures, student requirements, and available support resources in accordance with institutional policies.
• Monitors student progress toward completing admissions, registration, and other enrollment-related requirements; conducts follow-up outreach to address outstanding items and promote timely completion.
• Facilitates connections between students and appropriate institutional resources, support services, and departmental personnel based on individual needs and identified barriers.
• Maintains accurate and timely documentation of student interactions, outreach attempts, outstanding requirements, identified barriers, referrals, and follow-up activities within the Student Information System (SIS).
• Supports student persistence and retention initiatives through proactive communication, targeted outreach, and follow-up with students who have outstanding requirements or may need additional assistance navigating institutional processes.
• Coordinates the collection, review, submission, and tracking of student documentation, including admissions materials, contingency requirements, background checks, and other documents necessary for registration or continued enrollment.
• Collaborates with Student Support Counselors, Academic Advisors, Admissions, Office of the Registrar and other institutional departments to facilitate timely communication and resolution of student-related issues.
• Identifies recurring student inquiries, administrative challenges, and service gaps; communicates observations to departmental leadership and contributes to process improvements that enhance the student experience.
• Completes, uploads, processes (where applicable) administrative forms in collaboration with Student Support Counselors, Academic Advisors, and other departments.
• Adheres to all internal, federal, Department of Education, and affiliate policies and procedures.
• Other duties as assigned.

Essential Knowledge, Skills, and Abilities

• Excellent PC skills (Word, Excel, Power Point) and other clerical skills.
• Excellent verbal and written communication skills.
• Organizational and time management skills.
• Demonstrated commitment to diversity, equity, and inclusion.
• Ability to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position/title.
• Excellent teamwork.
• Ability to work weekends and evenings as needed.

Position Qualifications

• A bachelor's degree required.
• Experience within student facing positions and/or higher education field.
• Located near one of the university locations for student-facing events and functions as needed.

Desired Qualifications

• One year of student advising, recruitment, or other student-facing experience.
• Ability to problem-solve and utilize college and university resources for individuals and groups.
• Exercises sound, accurate and informed independent judgment.
• Demonstrate a high level of self-discipline and self-motivation to accomplish the duties and responsibilities of the position.

Compensation & Benefits

This opportunity is budgeted at $$22 to $24 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.thechicagoschool.edu/career-opportunities/

The Chicago School is an Equal Opportunity Employer.

Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.