Student Support Coordinator

The Chicago School of Professional Psychology; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement plan with employer match

Tuition reimbursement

Generous paid time off

Job summary

The Chicago School of Professional Psychology is seeking a Student Support Coordinator responsible for administrative workflow, outreach to students, and accurate documentation in the Student Information System, with attention to confidentiality and campus policies. The role requires strong PC skills, excellent communication, and ability to work evenings/weekends as needed.

A bachelor’s degree and student-facing experience are required; familiarity with higher education and cross-department

Qualifications

• Bachelor’s degree required.
• Experience in student-facing roles and/or higher education preferred.
• Located near a university location for student-facing events as needed.

Responsibilities

• Serve as a primary contact for student inquiries and manage department inbox.
• Monitor progress toward admissions, registration, and enrollment requirements; follow up as needed.
• Connect students with institutional resources and departments based on individual needs.
• Maintain accurate documentation of student interactions and outreach in SIS.
• Support persistence and retention through targeted outreach and follow-up.
• Coordinate collection, review, and tracking of student documentation for registration or enrollment.
• Collaborate with counselors, advisors, admissions, registrar, and other departments for timely resolution of issues.
• Identify recurring inquiries and service gaps; contribute to process improvements.
• Complete and process administrative forms in collaboration with staff.
• Adhere to policies and procedures.

Skills

PC skills (Word, Excel, PowerPoint)

Verbal and written communication

Organization and time management

Diversity, equity, and inclusion

Collaboration with students and staff

Teamwork

Availability for weekends/evenings

Education

Bachelor’s degree

Tools

Word

Excel

PowerPoint

Job description

Job Description:

Position Summary :

The Student Support Coordinator at The Chicago School is responsible for administrative workflow to ensure effectiveness of student outreach and internal and external communications, department operations, and accuracy and documentation within student records. This position requires high attention to detail, comfort with outbound communication, experience with customer service, independent judgment, flexibility, organization, and confidentiality.

About the Department:

Student Support Services team members work collaboratively within the department and with many other campus-wide constituent groups and stakeholders. Team members are expected to exercise a high degree of responsibility and independent judgement, and to work hours consistent with the campus student populations’ need for access to services (necessitating regular evening and weekend hours particularly around registration and term/semester start weeks).

Principle Duties:

• Serves as a primary point of contact for student inquiriesmonitoring and responding department inbox, providing timely guidance regarding departmental procedures, student requirements, and available support resources in accordance with institutional policies.

• Monitors student progress toward completing admissions, registration, and other enrollment-related requirements; conducts follow-up outreach to address outstanding items and promote timely completion.

• Facilitates connections between students and appropriate institutional resources, support services, and departmental personnel based on individual needs and identified barriers.

• Maintains accurate and timely documentation of student interactions, outreach attempts, outstanding requirements, identified barriers, referrals, and follow-up activities within the Student Information System (SIS).

• Supports student persistence and retention initiatives through proactive communication, targeted outreach, and follow-up with students who have outstanding requirements or may need additional assistance navigating institutional processes.

• Coordinates the collection, review, submission, and tracking of student documentation, including admissions materials, contingency requirements, background checks, and other documents necessary for registration or continued enrollment.

• Collaborates with Student Support Counselors, Academic Advisors, Admissions, Office of theRegistrar and other institutional departments to facilitate timely communication and resolution of student-related issues.

• Identifies recurring student inquiries, administrative challenges, and service gaps; communicates observations to departmental leadership and contributes to process improvements that enhance the student experience.

• Completes, uploads, processes (where applicable) administrative forms in collaboration with Student Support Counselors,Academic Advisors, and other departments.

• Adheres to all internal, federal, Department of Education, and affiliate policies and procedures.

• Other duties as assigned.

Essential Knowledge, Skills, and Abilities:

• Excellent PC skills (Word, Excel, Power Point) and other clerical skills.

• Excellent verbal and written communication skills.

• Organizational and time management skills.

• Demonstrated commitment to diversity, equity, and inclusion.

• Ability to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position/title.

• Excellent teamwork.

• Ability to work weekends and evenings as needed.

Position Qualifications:

• A bachelor’s degree required.

• Experience within student facing positions and/or higher education field.

• Located near one of the university locations for student-facing events and functions as needed.

Desired Qualifications:

• One year of student advising, recruitment, or other student-facing experience.

• Ability toproblem-solve and utilize college and universityresources for individuals and groups.

• Exercises sound, accurate and informed independent judgment.

• Demonstrate a high level of self-discipline and self-motivation to accomplish the duties and responsibilities of the position.

Compensation & Benefits

This opportunity is budgeted at $$22 to $24 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement,

The Chicago School is an Equal Opportunity Employer.

Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.