Student Success & Outreach Coordinator

The Chicago School - California; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

The Chicago School is hiring a Student Support Coordinator to streamline administrative workflows for student outreach, communications, and record accuracy across departments. The role requires high attention to detail, strong customer service experience, confidentiality, and the ability to work evenings and weekends as needed.

The position collaborates with Academic Advisors, Admissions, and the Registrar to ensure timely completion of enrollment requirements and successful student persistence.

Qualifications

• Bachelor's degree required.
• Experience in student-facing roles or higher education.
• Located near a university location for student-facing events and functions as needed.
• 1 year of student advising, recruitment, or other student-facing experience.
• Ability to problem-solve and utilize college resources for individuals and groups.
• Exercises sound, accurate and informed independent judgment.
• Demonstrate a high level of self-discipline and self-motivation to accomplish duties.

Responsibilities

• Serves as a primary point of contact for student inquiries, monitoring and responding to department inboxes, and guiding procedures and resources in line with institutional policies.
• Monitors student progress toward admissions, registration, and enrollment requirements; conducts follow-up to address outstanding items.
• Facilitates connections between students and institutional resources and staff to address barriers.
• Maintains accurate documentation of student interactions and outreach in the SIS.
• Supports student persistence and retention through proactive communication and outreach.
• Coordinates collection, review, submission, and tracking of student documentation for registration or enrollment.
• Collaborates with Student Support Counselors, Academic Advisors, Admissions, and Registrar to resolve student-related issues.
• Identifies recurring inquiries and service gaps; suggests process improvements to leadership.
• Completes, uploads, and processes administrative forms with relevant departments.

Skills

PC Skills

Verbal & Written Communication

Organization & Time Mgmt

DEI Commitment

Collaboration

Teamwork

Evenings & Weekends

Education

Bachelor's degree

Job description

The Chicago School is hiring a Student Support Coordinator to streamline administrative workflows for student outreach, communications, and record accuracy across departments. The role requires high attention to detail, strong customer service experience, confidentiality, and the ability to work evenings and weekends as needed.

The position collaborates with Academic Advisors, Admissions, and the Registrar to ensure timely completion of enrollment requirements and successful student persistence.