Student Support & Crisis Response Specialist

University Of Michigan; Ann Arbor (MI); Hybrid; USD 54,000 - 62,000; Full time

Job summary

University of Michigan in Ann Arbor seeks a Case Manager for Critical Incident Response & Student Support to provide direct services to students in crisis and coordinate campus-wide responses. You will conduct assessments, connect students to resources, and collaborate with faculty, staff, and partners to ensure safety and wellbeing.

Responsibilities include outreach, event support, and documentation; requires 1–3 years related experience and a Master’s degree.

Qualifications

• 1-3 years of experience directly related to the core functions of the position.
• Experience working with individuals from diverse cultures, backgrounds, and life experiences.
• Master's degree in college student personnel, higher education administration, counseling, psychology, social work, law or related field.
• Working knowledge of UM policies, procedures, and organizational structure.
• Direct experience in crisis intervention and response, and case management procedures.
• Demonstrated computer proficiency (word processing, spreadsheet, and database systems).

Responsibilities

• Provide direct service to students in crisis and coordinate comprehensive responses with campus partners.
• Conduct initial assessment meetings with students, families, faculty, staff and others.
• Develop print and electronic materials about critical incident response and student support.
• Coordinate interventions across university offices and community resources to address health, housing, financial and academic needs.
• Maintain documentation for student support case files and ensure FERPA privacy.
• Assist with Parents & Family Weekend planning and related activities.
• Participate in outreach and training to educate various campus audiences about student support and crisis response.

Skills

Communication

Interpersonal skills

Organizational skills

Crisis intervention

Case management

Education

Master's degree in college student personnel, higher education administration, counseling, psychology, social work, law or related field

Tools

Word processing

Spreadsheet

Database systems

Job description

University of Michigan in Ann Arbor seeks a Case Manager for Critical Incident Response & Student Support to provide direct services to students in crisis and coordinate campus-wide responses. You will conduct assessments, connect students to resources, and collaborate with faculty, staff, and partners to ensure safety and wellbeing.

Responsibilities include outreach, event support, and documentation; requires 1–3 years related experience and a Master’s degree.